About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them - to help them take flight. At HOKA, we're committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion - one where employees are able to freely contribute equally - we are doing more than hiring a team of people to sell shoes. We're bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
Summary Our Stock Associates are critical to the success of our stores. As a Stock Associate, it's your job to organize inventory and create safe and efficient stock areas. You partner closely with the Stock Lead to receive and merchandise items to ensure that our customers have the product they want when they want it. As a Stock Associate, you operate as part of dynamic team and you cooperate to achieve business goals.
Description As a HOKA Stock Associate, you receive, store, pick, count, and distribute products and material to meet the needs of the store. You're responsible for receiving and verifying shipments as they arrive and handling discrepancies so that inventory counts are current and accurate. You help assemble, pack, and ship transfers of merchandise between retail locations or distribution centers. You follow all stock processes and policies, maintain a neat and orderly stock room, and practice safety consciousness and security measures to deter theft. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In your role as a Stock Associate, you understand that your responsibility extends beyond the back of house. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, you greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a HOKA Stock Associate, you understand that you are an integral part of a team; you report to work on time and notify your Store Manager in advance if you will be late or absent.
Core Competencies As a successful Stock Associate, you know how to:
- Ensure the highest level of customer service possible as outlined in our Service Training Program
- Prioritize brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Promote a positive and respectful work environment
- Respond to problem situations with professionalism
- Escalate any special customer requests regarding product or service to management
- Think critically to solve problems and approach challenges with agility
Key Qualifications - One (1) to (2) years of retail store experience preferred.
- High School Diploma
- Excellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team members and customers
- Highly motivated team player and self-starter
- Excellent organizational skills and exceptional attention to detail
Additional Requirements - Flexibility of schedule and hours to meet the needs of the business.
- Proficient in Microsoft Office suite of tools and applications.
- Valid driver's license.
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.