Location: New York,NY, USA
The Team:
The Herms Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Inventory Control Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:
The Stock Controller is responsible for ensuring accurate and reliable management of the store stock. The primary duties include day-to-day management control of stock operations, continuous process improvement and performance follow-ups, and coordination with the sales team to ensure the highest level of client service. This position will work closely with the Operations team, supporting the boutique in reaching its targets with the goal of delivering extraordinary Client experience. The Stock Controller is responsible for managing and organizing daily deliveries in a way that supports and maintains a clean, organized, and efficient stock room.
All other duties as assigned by the supervisor.
About the Role:
* Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers, shipments, and returns).
* Manage the daily replenishment of all storage areas on the sales floor (products and packaging).
* Monitor and close expired reservations and reintegrate them into available stock on a daily basis.
* Assist the Inventory Control Manager in the follow-up and correction of negative stocks daily.
* Manage defective/shopsoiled products and perform an appropriate preparation of stock takes & cycle counts.
* Contribute to scanning and investigation of discrepancies, and production of final reports to be validated by the Finance Team and Boutique Managing Director.
* Propose corrective actions to improve future stock take results and reduce shrinkage.
* Implement an optimized organization of storage and contribute to the definition and implementation of back and front-office storage practices.
* Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment, and distribution.
* Ensure appropriate implementation of storage rules, stock procedures, and best practices by all team members (5S controls, KPIs follow-up, etc.), and raise alerts to your manager when necessary.
* Develop a perfect knowledge and mastery of all stock-related processes and tools (and be able to train and remind other team members on those topics).
* Work in constant cooperation with the Sales Team for improvement/adjustment proposals of storage organization, floor storage replenishment, etc.)
* Work in collaboration with the After Sales Team on receiving of repaired items and customer orders.
* Collaborate with corporate through communication with upstream stakeholders on matters related to the stock (Group Customer Service Team, Logistics at central and local levels, Internal Control, Retail Merchandising).
* Contribute actively to team meetings organized by the Inventory Control Manager and during All Store Morning Meetings.
* Report on operational issues and stock-related KPIs, and propose corrective actions.
Supervisory Responsibility:
* NO
Budget Responsibility:
* NO
Decision Making Responsibility:
* NO
About You:
* 2+ years of experience in operations, experience in a luxury environment preferred
* Effective written and verbal communication skills, and ability to follow both written and verbal policies and directives.
* Ability to work with sales teams, asset protection, inventory control, and liaise with corporate
* Ability to effectively analyze information and problem-solve.
* Ability to multi-task with accuracy, and attention to detail.
* Very organized, rigorous, and reliable, and able to anticipate, organize, and prioritize the activities of a team
* Service-oriented, proactive in proposing improvements and supporting other team members.
* Experienced with technology to fully utilize internal systems as well as external shipping software programs (Proficient with Excel/ IT Tools).
* Ability to lift between 0-25 lbs. without assistance.
The hourly range for this position is $22.31 to $27.00. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops, The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Herms, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films Footsteps Across the World available on our website.
OUR COMMITMENT
Family is at the heart of Herms. At Herms of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herms of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ...@hermes.com. Please do not submit resumes or applications to this email address.