Position Description SummaryA Stocker is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Stocker may perform tasks on the stock room or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.Position Requirements
- Put the customer first at all times, (internal and external customers)
- Provide best in class customer service through efficient inventory control processes and distribution
- Proper utilization and respect for company issued tools and resources, with applications based on
security practices of work environment
- Create and maintain good working relationships with fellow associates
- Maintain store / stockroom / warehouse appearance with respect to creating a safe working
environment in compliance with Health & Safety regulations, visual merchandising, housekeepingand maintenance standards
- Efficiently and accurately conduct receiving, cycle counts, product returns, transfer transactions,
etc. on our handheld or Company equipment
- Efficiently and accurately complete any required process controls (paperwork, etc.)
- Ensure consistent application of stock security as per defined processes
- Be able to resolve inventory control issues and escalate as required
- Accurately report and follow up on all IMT issues
- Identify and report to management discrepancies according to defined process
- Price stock and assist in store stocking, where required
Position Qualifications
- High school diploma or equivalency required
- Minimum one year of retail or customer service experience preferred
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language
- Self-starter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday