About Bluemercury:
At Bluemercury, we are on a mission to create a brighter future with bold representation for all. With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. As the leading luxury beauty destination and Macy's, Inc. nameplate, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. For more information, please visit: www.bluemercury.com.
Job Summary:
We are seeking a passionate Store Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. You will drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and empowering your team to exceed clients' expectations.
Key Responsibilities:
Leadership Responsibilities
- Give, Receive, and Share Information: Facilitate consistent team and individual communication to ensure collective knowledge among all team members.
- Inspire Your Team: Share the brand vision and business challenges, empowering the team while holding them accountable to the highest standards.
- Lead By Example: Exemplify our client-first service model in all interactions and drive for results with insight and intuition.
- Leverage Strategy to achieve KPIs: Analyze the business, develop strategies to drive KPI success, and celebrate progress towards goals.
- Consistently Train and Develop Your Team: Utilize coaching skills and continuous improvement strategies to involve your direct reports in their own success.
- Actively Recruit Top Performers: Build relationships to plan for and recruit a talent bench, including succession planning.
- Operational Excellence: Execute all operational tasks with proficiency, advocating for knowledge-sharing and teamwork.
Client-Facing Responsibilities
- Build Client Relationships: Build and maintain strong, personalized relationships with customers; provide a welcoming atmosphere for all clients.
- Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories and continuously update knowledge on the latest products and trends.
- Customize Recommendations: Offer tailored product recommendations based on individual client needs and preferences.
- Sales & Promotion: Drive sales through effective communication of product benefits and promotions.
- Support Inventory Management: Assist in stock management and maintain an organized store environment.
- Participate in Educational Workshops: Occasionally lead in-store beauty workshops, sharing expertise with customers.
- Share Feedback & Insights: Collect customer feedback and provide insights to the management team for continuous improvement.
Qualifications:
- Focused on upholding ideals of diversity, inclusion, and respect.
- Strong interpersonal and communication skills.
- Passion for beauty and staying updated with the latest trends.
- Flexible availability, including days, evenings, Saturdays, and holidays.
- Critical thinking and strategic partnerships.
- Resourceful and able to adapt quickly to changing priorities.
- 2-3 years of retail management experience is required, beauty industry preferred.
- Advanced authority and expertise in successful retail team leadership required.
Essential Physical Requirements:
- Prolonged periods of standing/walking.
- Prolonged exposure to fragrance products.
- Frequent use of computers and cash registers.
- Lifting and moving items weighing up to 25 lbs.
What we can offer you:
- An inclusive, challenging, and fun work environment.
- Empowerment to perform impactful work.
- Competitive pay, including commission and bonus opportunities.
- Merchandise discounts and gratis.
- Paid time off (PTO) for full-time hourly employees.
- Coverage across medical, dental, vision, and 401K.
- Advancement opportunities and mentorship.
- Employee Assistance Program resources.
- Fully funded education benefits may include tuition, books, and fees.
- Colleague Resource Groups and volunteer opportunities.
#J-18808-Ljbffr