Walgreens Store Manager - MINNEAPOLIS, Minnesota
Manages the operation of a Walgreen store.
Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.
Job Responsibilities/Tasks
Customer Experience
- Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
- Greets customers and clinic patients, and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience.
- Resolves customer complaints and helps respond to customers' special needs.
Operations
- Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping.
- Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space.
- Analyzes inventory trends and supervises inventory management.
- Ensures execution of District Manager operational feedback.
- Implements store organization through proper hiring and placement, scheduling of work assignments, and delegation.
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Manages operations of assigned location including strict compliance with any and all applicable laws and regulations.
- Ensures staff has working knowledge of all computer and technology systems and software.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Daily Planning and Execution
- Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
- Analyzes financial and performance data; develops action plans to increase sales and control costs.
- Reviews KPIs daily and prepares to discuss with district management.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
Business Planning
- Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
- Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
People and Performance Management
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition.
- Monitors and ensures timely completion of required training programs for all team members within the store; provides coaching for team members.
- Makes hiring, promotion, and termination decisions.
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
- Develops employee performance plans and follows up according to deadlines.
- Monitors and approves team member compensation.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open.
Training and Personal Development
- Participates in company and on-the-job training to improve skills and productivity.
- Follows performance improvement plans offered by District Manager.
- Obtains pharmacy technician registration/licensure as required by state law.
- Seeks self-development by monitoring own performance, setting high personal standards, and learning about the fields of retail and management.
Communications
- Serves as liaison between district, corporate, and the store to provide a communication channel.
- Conducts community outreach.
- Assists District Manager in planning and attending community events.
Job ID: 1472225BR
Title: Store Manager
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
Full Store Address: 2610 CENTRAL AVE NE, MINNEAPOLIS, MN, 55418-02911-15982-S
External Basic Qualifications:
- Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
- Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible.
- Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Preferred Qualifications:
- Bachelor's Degree.
- PTCB or ExCPT Certification.
- Three years retail management experience, including supervising others.
We will consider employment of qualified applicants with arrest and conviction records.
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