Position Objective
elysewalker is hiring for an experienced Store Manager to lead our TOWNE by elysewalker store location at Pacific Palisades. The Store Manager works with the store team to help achieve store sales goals and maximize profitability. Through effective management in partnership with the Area Manager, the Store Manager works to create a store experience for our clients that results in sales growth. As a Store Manager, you will be responsible for continuously improving and developing your business, the store team, and ownership of store responsibilities.
Key Areas of Responsibilities
Sales & Client Services
- Develop and implement strategies to maximize sales revenue and achieve sales and KPI targets.
- Monitor individual sales performance and identify growth opportunities.
- Play an active role on the sales floor and lead by example in providing exceptional sales service to drive client satisfaction and loyalty.
- Build strong relationships with clients and provide personalized assistance.
- Handle escalated client inquiries and ensure timely resolution.
- Implement initiatives to enhance the overall shopping and styling experience and promote client retention.
- Lead, develop, and motivate staff through clear communication, goal setting, and regular coaching opportunities to grow the planned business.
- Create a community by initiating and hosting in-store shopping events.
- Ensure that each client is offered personalized head-to-toe luxury styling delivering a wardrobe that perfectly reflects their lifestyle.
Product
- Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals.
- Host in-store walk-throughs biweekly virtual + quarterly in person.
- Ensure all members of the store teams uphold communication channels with the merch team.
- Partner with buyers on relevant in-market feedback.
- Ensure all team members are well-versed and trained in all product knowledge.
Marketing & Events
- Own identifying and targeting key clients with charitable groups and/or school ties to partner with for in-store shopping events. Targeting 1 in-store charitable event per quarter through store-generated leads.
- Act as the liaison for elysewalker in the local community to identify influential organizations that would be good partners for the company.
- Partnering with the Events & PR department to ensure that once events are confirmed, the store supports them to be as successful as possible, including disseminating information to the store team, encouraging stylist outreach to clients, and providing timely feedback.
- Working with Events & Planning departments to offer feedback on creating realistic yet strong sales goals for each event.
- Partnering with participating stylists to ensure pop-up expectations are met.
Visuals
- Uphold all visual merchandising standards set forth by the brand.
- Reference floor set images within one drive to accurately maintain shop floor displays.
- Support in the placement of new product deliveries when needed.
- Ensure product in store is accurately replenished.
- Actively recover shop floor and ensure accurate replenishment of product in store.
Operations
- Oversee all areas of risk management, store cash controls, and inventory management.
- Inventory and Inventory checklist oversight (pre and post) ensuring reconciling in a timely manner.
- Understanding shrink results with a keen eye on results and identifying issues.
- Understand when & how to communicate a facility's request based on urgency level: safety, customer-facing, and compliance.
- IT know Who to contact.
- Partnering with the Operations Manager on security personnel.
- Understand and properly execute all management register functions.
- Train store staff in all areas of Point of Sale.
- Partner and support in areas of stock, shipping, receiving protocol/policies and procedures, and OMNI fulfillment.
- Control store expenses and maintain budgets, continually striving to reduce costs.
- Open and close the store as needed following daily routines, and ensuring Banking is done in a timely manner.
- Ensure all front and back-of-house procedures are executed by the team per company Policy and Procedures.
Human Resources
- Recruit top candidates for all positions with a focus on hiring talent that embodies the brand and standards of elysewalker.
- Lead succession planning by training and developing the store team.
- Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action.
- Act confidently and with integrity when addressing all human resource issues promptly, and partner with HR when necessary.
- Lead by example in team building while having an empathic approach.
- Exhibit enthusiasm and entrepreneurial spirit to create a positive work environment.
- Ensure the integrity of payroll and the payroll process.
Required Skills
- Minimum 5 years of luxury retail experience or related industry.
- Experience managing and leading a team.
- Dynamic interpersonal and communication skills, both verbal and written.
- Independent work ethic, time management skills, and accountability.
- Open Availability to work full-time, 40 hours minimum.
- Effective written and verbal communicator with all business partners.
We Offer
- Health Insurance & Wellness Benefits Package
- Retirement Benefits Package
- Benefits & Perks, including PTO & Employee Discount
As an Equal Opportunity Employer, elysewalker does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.