Location: Fort Wayne,IN, USA
Store Operations Specialist
Location: Fort Wayne, IN
Level: Salary
Division / Department: Sales & Business Development / Store Conversions
Reporting to position: Director of Strategic Initiatives
Travel: Frequent - 75%
About the Role:
The Store Operations Specialist acts as an Ecommerce liaison, implementing best practices in-store that match that customers' experience online. While members' ecommerce sites are meant to drive customer traffic into their stores, the customer experience doesn't end there. The Store Operations Specialist helps ensure that members are prepared to accept orders, promptly notify customers of deliveries, have a dedicated area of their store for order pick-up, and fulfill many other in-store best practices.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Retail Business Coach, Business Operations Specialist, Operations Manager, Regional Manager, District Manager, Retail Operations Manager
Responsibilities include:
* Visit members on-site to perform training services and implement operational best practices
* Meet with members to analyze existing store operations and determine areas for improvement
* Be able to use and train on key features of the Epicor POS platforms (Eagle, Bistrack, and Propello)
* Coach members on best practices for inventory management
* Build rapport with members by checking-in after training events and assisting as needed
* Meet with members and express the value of in-store operations services at our bi-annual member conventions
Education and Experience:
* Bachelor's degree in business or related field
* Experience in retail operations, retail merchandising, and/or point-of-sales
Skills and Abilities:
* Efficient analytical skills to assess all elements of a member or prospect's business
* Driven to provide and recommend tools and programs to allow increased growth & profitability of members and Do it Best
* Excellent project management skills
* Quality communication skills, both verbal and written
* Customer service oriented
* Personable and positive
* Computer/PC skills
* Presentation and speaking skills
Benefits available to you:
* Full insurance benefits package including Medical, Dental, & Vision
* Paid time off to foster work/life balance
* Profit sharing
* Bonus Pay opportunities
* Retirement funding opportunities
* Education reimbursement
* Health club reimbursement
* Career advancement opportunities
About Do it Best:
At Do it Best, we take pride in being the only U.S.-based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community's needs with competitive pricing. Our success in reaching over $5 billion in annual sales stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams