About L2 BrandsL2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home dcor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets. For over 30 years, L2 Brands, through its League, Legacy, Ouray and Locale lifestyle brands, has created premium customized products that connect consumers with the schools, traditions, destinations and workplaces they identify with and love.L2 Brands is deeply committed to our tight-knit, open door culture. We demonstrate this by placing creativity at the heart of everything we do, designing trend-right products, encouraging input from all levels of associates, pitching in to help others when needed and taking care of our people with great benefits. Our office motto is Work Hard and Be Nice , and behind that credo are L2's Core Values of putting our customers' satisfaction at the heart of our daily life, innovating new products and processes to win, requiring a teamwork mentality and accountability, and making a difference in both our local community as well as our factories by doing things the right way.Duties and Responsibilities:
- Manages order fulfillment for strategic accounts - both EDI and non-EDI.
- Manages product set up, SKU creation, and UPC assignment for all strategic accounts.
- Develops understanding of school level preferences, logos, and marks to make sure that the best art is being created for our customers' orders.
- Tracks the progress of new art creation and coordinates with the appropriate internal L2 teams to ensure art is finalized and ready for production in a timely manner that avoids any order fulfillment delays.
- Ensures data integrity between L2 product information and customer product information by managing weekly item maintenances.
- Troubleshoots all order entry and order processing issues for L2 strategic accounts.
- Assist with large order uploads or upgrades into L2's proprietary order management system.
- Reviews weekly open order reports and provides status updates to customers on various details of those orders, including call outs for expected delays, required changes or adjustments, data discrepancies, etc.
- Assists with onboarding vendor compliance accounts, demonstrating a clear understanding of terms and conditions.
- Ensures that orders are fulfilled complete, on time, and comply with requirements/avoid chargebacks.
- Identifies and communicates priority POs to L2 production management for order fulfillment.
- Examines pertinent information to investigate any customer complaints, determines the cause of any errors, and takes necessary steps to correct, all while keeping the customer's best interest in mind.
- Researches and resolves chargebacks, return requests, and shipping discrepancies. Determines approvals needed and summarizes issues and trends for Sales management.
- Provides excellent service to internal and external customers to improve quality of service, productivity, and profitability.
- Summarizes large point of sale data sets in weekly reports so that sales management can succinctly glean insights from sales trends and act on those trends accordingly.
Required Education/Experience/Skills:
- Bachelor's degree
- 2+ years of experience in a key account management or data analysis driven capacity.
- Proficiency in Microsoft Office Suite including advanced Excel skills and highly adept in v-lookup and pivot table excel functionality.
- Highly skillful in data analysis, business intelligence reporting, PLM and CRM experience.
- Must be a self-starter, comfortable working in a fast-paced, high change environment in constant evolution
- Apparel industry experience a plus.
Position Type/Expected Hours of Work:This is a full-time in-office position, and works hours are 8am to 5pm. Longer hours, evenings and weekend work will be necessary as needed.Travel:This position will require less than 10% occasional overnight travel for customer meetings and trade shows.