Strategic Customer Service Representative
: Job Details :

Strategic Customer Service RepresentativeResponsibilitiesThe Logistics Customer Service Representative will act as the primary point of contact for their customer accounts.This position will be responsible for the day-to-day operations with each of their customer accounts to ensure their transportation needs are met.The Logistics CSR will assist Sales Managers in onboarding new customers and work with them to ensure the customers have everything they need from our group.They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group.Assist Account Management Team and Sales Team on day-to-day customer operations.Work with Sales Team to onboard new customer accounts.Manage each customer's shipment from start to finish.Understand customer's business and utilize knowledge and resources to provide customized solutions to each account.Address and support customer challenges, opportunities, and threats while considering their tolerance for transit time, cost, risk, and market conditions.Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer's logistics needs including rate quotations, order management, and customer reports.Elicit customer feedback to help guide future product and service offerings.Transition large customer accounts to Strategic Account Managers to service and develop as needed.Train additional team members, as necessary.Logistics consulting and cost reductions.Track and report trends in customer accounts to management, including revenue and load count reports.Development and tracking of key performance indicators and metrics.Establish and meet individual goals and objectives relating to all aspects of the position.Participate in department sales and operational meetings.Completion of customer tracking reports.Track and trace shipments.Enter orders and quotes.QualificationsExcellent verbal communication skills with emphasis on telephone communications.Strong organizational skills and attention to detail.Aggressive self-starter with keen negotiation skills in order to be successful in this role.Knowledge of brokerage, third-party logistics, and freight forwarding is helpful.Proficient in Microsoft Office applications such as Word, Outlook, Excel, and PowerPoint is required.Ability to build strong internal and external relationships.Ability to work alone or in a team environment.ADM requires the successful completion of a pre-employment drug screen and a background check.Location: Decatur, IL#J-18808-Ljbffr