About Us Parrot is an AI-first technology company empowering attorneys to get more from depositions. Trusted by leading insurance companies, law firms, and Fortune 500 companies alike, Parrot blends the proficiency of 100% reliable, highly-trained reporters with cutting-edge technology and artificial intelligence, ensuring smooth scheduling, immediate rough drafts, and real-time deposition summaries. As a trusted partner for efficient court reporting services and its leading technology platform, Parrot enables its customers to unlock faster and better outcomes for their clients. We are seeking a motivated operations associate with experience in the tech industry to help optimize our gig economy model for digital reporters. This role focuses on capacity planning, performance management, and creating streamlined processes that ensure a smooth experience for our digital reporters. Your primary goal will be to help Parrot deliver top-tier quality for our clients while improving the operational framework that supports the digital reporter workforce. You will have the opportunity to experiment, A/B test, and take ownership of initiatives from concept to implementation, driving improvements that support both our rapid growth and retention strategies. If you're passionate about operational efficiency and making an impact in a fast-paced gig marketplace, this role is for you! Key Responsibilities
- Operational Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand. Create flexible, scalable processes that enable quick adaptation to business needs.
- Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters. Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction.
- Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs.
- Performance Management: Develop and implement strategies to optimize digital reporter performance. Establish clear goals, drive continuous improvement, and ensure quality standards align with broader business objectives for workforce excellence.
- Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements.
- Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets.
Requirements
- 3-5 years of operations experience, preferably within the tech or gig economy sector.
- Proven track record of developing scalable systems and processes in fast-growth environments.
- Skill in leveraging data and analytics to drive informed decision-making and optimize outcomes.
- Strong ability to think strategically and understand broader business contexts.
- Creative problem solver who's not afraid of changes and starting new initiatives Outstanding communication and relationship-building skills.
- Nice to have: Data analysis with SQL or similar, experience working with Independent Contractors and/or gig workers
Additional Information
- Candidates should be located in Austin, Atlanta, or NYC.
- Hybrid role: requires you to be located in the location mentioned in this job posting and is a mixture of onsite and remote.
- Our salary range is determined by seniority.
$78,000 - $92,000 a year
Benefits Equity. We value an owner's mentality - all our employees earn equity at Parrot!
Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.
Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees. Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.
Parroteer Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.
Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.
Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.
Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.
Referral Program. It's no secret A players hire A players, and we expect everyone at Parrot to wear a hat in recruiting. In fact, we incentivize it with a generous referral bonus for each successful referral you make.
We'd love to connect We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in what we're building, let's connect.