Student Account Associate
: Job Details :

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click Apply and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Finance and Business is a values driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. The Office Budget and Finance is part of the Finance and Business team and has a vision to recruit, develop and retain outstanding people who efficiently provide exceptional service in support of Penn State's teaching, research and public service missions. Our values model those of Penn State's and we firmly believe in the value of Respect, which encourages us to respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community. As an incoming team member in the Office Budget and Finance it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The Office of the Bursar is seeking highly motivated and skilled individuals with excellent customer service skills to fill full-time positions as a Student Account Associate.

The successful candidate will:

• Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account.
• Provide a high level of in-depth analysis concerning student accounts.
• Resolve issues with student accounts.
• Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar.
• Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions.

Minimally requires an Associate's degree plus four years of relevant experience, or an equivalent combination of education and experience.

Skills and experience include:

• High level of attention to detail and critical thinking skills.
• Strong interpersonal, written, verbal, and grammatical skills.
• Excellent customer service skills.
• Advising and counseling skills.
• Knowledge of Microsoft Word and Excel.
• Experience with student and business systems/software is preferred.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

$42,100.00 - $61,000.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-###-####.

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