Location: West Palm Beach,FL, USA
Job Details
Job Location: Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Student Accounts Representative
SUMMARY:
The Student Accounts Representative is responsible for assisting students and parents through phone or campus visits, regarding student accounts, in their initial and subsequent contacts with the University.
ESSENTIAL FUNCTIONS:
Works with Students and Parents regarding Student Accounts
* Initial contact for all student and parent telephone calls and/or office visits regarding student accounts.
* Reviews PBA student AR accounts to maintain all accounts in a current status. Initiates collections efforts for all accounts not in a current status.
* Assists students with questions regarding accounts including charges, payments and application of financial aid.
* Becomes a proficient user of the Jenzabar Accounts Receivable Module
Liaison with other University departments to assist students
* Liaison with financial aid, the business office, and students to ensure timely satisfaction of student financial obligations.
* Submits Invoices for all students with tuition reimbursement, vocational rehabilitation, and Florida Prepaid.
* Works closely with the Registrar's Office for validating attendance in courses billed.
* Other duties as assigned.
Reviewing Accounts and Reports
* Reviews miscellaneous charge batches submitted by other departments to student accounts.
* Reviews withdrawals with students, prorates tuition, meal plans and fees, ascertains all fees are posted, and facilitates collection of balance due or generates refund.
* Reviews account records, registration (transcripts) and Powerfaids for accuracy in the billing and crediting of financial aid.
* Reviews non-enrolled student database of collections confirms charges to transcript record, initiates contact as soon as possible.
* Processes accounts receivable statements for students upon request.
Other University Events
* Participate in the PBA Check-in Process
* Completes special projects as assigned by the Student Accounts Administrator, as assigned
EDUCATION AND EXPERIENCE:
* Bachelor's degree in a related field, from an accredited university is required
* One to two years of related experience is required
* Strong analytical and communication skills are an essential element of the position