Student Advocacy Advisor
: Job Details :

Roles and ResponsibilitiesAs a Student Advocacy Advisor in the insurance industry, your role is essential in ensuring that students fully understand their insurance coverage by providing guidance, assistance, and support for insurance-related challenges and questions.Core ValuesYou live the following Lewer Core Values in your daily work:Exhibiting a professional approach, you have an organizational skillset that provides required attention to detail. You take care of business, assume responsibility, support accountability, and lead by example. You live I've Got This . In support of Kaizen , you have an embedded commitment to constant improvement. You ask why and find ways to continuously improve the way we do things. We Get It Done by having a strong commitment to teamwork and collaboration. You operate with a sense of urgency and do not avoid responsibility. You move to implementation with 80% of the information.You foster a positive work environment and drive the success of Lewer by exemplifying Good Vibes . You are happy and enthusiastic in your work, treat others professionally and respectfully, and you spread good will. The TeamLewer runs on the Entrepreneurial Operating System (EOS). That means as a member of this team, your manager is committed to: •Giving clear directions.•Providing the necessary tools. •Acting with the greater good in mind.•Delegating.•Understanding your role and how you can help the company.•Providing clear expectations.•Communicating effectively.•Running effective meetings.•Meeting one-on-one with you quarterly or more, if needed.•Rewarding and recognizing your performance. It also means you are committed to the EOS life by doing what you love, with people you love. You make a huge difference, are compensated appropriately, and take time to pursue personal passions. Your coworkers are a diverse group of professionals across all the business units of Lewer. They are highly skilled professionals who are passionate about their work and committed to achieving Lewer's goals. They are collaborative and eager to work together to identify opportunities for improvement and find solutions to complex business challenges. Your Key Areas of Impact Insurance education: You assist students and their families with health insurance related questions. You help students understand insurance terminologies, coverage options, and how insurance including coinsurance, deductibles, and copayments work. You do this by simultaneously managing multiple lines of communication, such as online chat, phone, email, etc.Claims assistance: You assist students in navigating the insurance claims process, should they need to file a claim. This may involve helping them gather the necessary documentation, completing claim forms, and communicating with network liaisons or providers on their behalf. You also provide support and guidance throughout the claims process, ensuring that students understand their rights, responsibilities, and the steps involved in resolving insurance claims.Advocacy and dispute resolution: You advocate for students and their families in case of disputes or issues with providers. This may involve resolving billing discrepancies, coverage denials, or other insurance-related problems. You work with network liaisons, providers, collection agencies, or other relevant parties to address and resolve any issues that may arise, advocating for fair and equitable treatment of students.Insurance and program resource coordination: You connect students and their families with appropriate program resources and services to ensure they have access to expert advice and support. Business Development: You assess students' insurance needs and help them determine the appropriate coverage based on their individual circumstances (dental, vision, dependent coverage). This may include evaluating their health needs, location, and other factors that impact their insurance requirements.Cross-Functional Collaboration: Your collaborative approach in working with various internal and external stakeholders is vital to the organization's success. Your effective communication skills, relationship-building, and teamwork foster a culture of collaboration and enable successful partnerships, benefiting the organization's overall business objectives.The Work Environment, Physical Demands, and TravelYour work is conducted primarily at the Lewer Administrative Offices. On occasion, your work may be conducted at a remote location, such as a home office. You must be able to remain in a stationary position 75% of the time, and be able to occasionally move about inside the office to access filing cabinets, office machinery, etc. You will operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 95% of the time. You will need to be able to lift to 20 lbs. Travel not required for this seat.RequirementsThe RequirementsYou've spent your time in client care or account management roles that have helped you develop excellent client services skills. You may hold a bachelor's degree from an accredited university with a focus on healthcare, business, or education. You hold a life and health insurance license or will after 90 days of hire. You may be bilingual, which is a plus. You are experienced in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. You may have experience in CRM systems.This Impact Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the Associate for this seat. Duties, responsibilities, and activities may change at any time with or without notice. Associate must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable Associates with disabilities to perform the essential functions of their job, absent undue hardship.Salary Description $45,000 - $55,000