Location: Dimondale,MI, USA
THIS IS A NON-CAREER APPOINTMENT THAT IS LIMITED TO 129 HOURS PER MONTH
About DTMB:
The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
About this position:
The DTMB Client Service Center (CSC) provides technology help desk support to the state's 47,000+ staff. Operational responsibilities are to manage and coordinate the day-to-day activities of the team, including setting priorities, development of operational activities, and ensuring that quality services are provided to customers of the Department of Technology, Management & Budget. Critical roles of the position are to develop and maintain process directives to ensure knowledgebase functionality is at the most efficient and effective level; evaluate call quality and agent activity, and identify and develop training programs to meet needs.
Job description HERE
Position Location/Remote Office:
This position is located in Lansing, MI. This position may work a hybrid schedule (remote 3 days per week/office 2 days per week). Selected candidates who work a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
Education
Current enrollment in high school, vocational or technical school, or post-secondary educational institution.
Experience
No specific type or amount is required.
The student must provide evidence of enrollment or acceptance to an educational institution.
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
View the job specification at: