Description The California State Teacher's Retirement System (CalSTRS) Information Technology (IT) Service Desk (SD) Unit is seeking to hire two Student Assistants. Under the supervision of the SD Manager, the incumbent will be responsible for performing a variety of duties in support of CalSTRS information technology systems. The service desk is the first point of contact for all IT services at CalSTRS. We are a diverse team and work in a fast-paced environment with new challenges every day. The Service Desk Student Assistant is the face of the service desk by providing excellent customer service. RequirementsConditions of Employment This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice. UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment. Prerequisites Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university on our affiliation list. To view our current affiliation list please paste the following URL into your browser: Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students. Students declared major must match the major(s) listed in the job posting. Majors/Fields of Study Computer Information Systems, Computer Science and Engineering Work Schedule Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor. Minimum Qualifications
- Basic computer operating system troubleshooting skills (Windows 10, & Mac OSX).
- Basic mobile device support skills iPhone Operating System (iOS).
- Strong customer service skills.
- Organized and detail oriented with proven reliable work ethic.
- Must be able to communicate effectively through email, telephone, instant messenger (IM), and in person.
Preferred Qualifications
- Previous customer service or information technology experience.
*Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Duties and Responsibilities
- Provide support for customer incidents, changes and requests from email/walk up/ticketing system inquiries.
- Remote software installations.
- Loaner equipment check in/out and maintenance.
- Daily equipment inventory.
- Processing access forms.
- Documentation efforts such as Knowledge Article creation, SharePoint updates.
- Password Resets.
- Maintain Service Desk unit's storage areas.
- Forms processing.
Physical Requirements Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Working Conditions Work is performed in an office environment. Application Instructions Please complete all fields of the employment application. Include your educational history in the Educational Experience section and any employment history in the Employment Experience section of the application. Please upload the following documents with your application:
- Cover Letter
- Resume
- Unofficial transcripts
- List of 3 Professional References
- Schedule of Availability
- Letters of Recommendations (optional)
Apply by: November, 30 2024