Location: Washington,DC, USA
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Student Billing & Technology
Time Type:
Full time
Work Modality:
Hybrid 02 (On Campus 2 days/Week)
Union:
Job Description:
Summary:
This position is responsible for overseeing and coordinating the daily operations of the Student Receivables area of the Office of Student Accounts. This includes implementing process improvement efforts in both the billing and collections areas, ensuring timeliness and accuracy of data transmissions and posting, ensuring timely collections, and auditing receivables. This position works collaboratively to ensure proper billing of special tuition and fees, ensures proper maintenance of records and coordinates a variety of special projects.
The position reports directly to the Associate Director of Student Billing. This position reports directly to the Associate Director, Student Billing within the Student Accounts office. There is 1 full-time and occasionally 1 part-time employee reporting to this position. It is required to work with many university offices, mainly AU central, Financial Aid, Housing and Dining Programs, Registrar, Parking and Traffic, Student Health Center (Insurance), Human Resources, etc. In working with those various constituents, the incumbent will help to ensure accurate and timely posting of charges, credits and adjustments. In addition, the position provides support to most academic units, and special programs.
The dimension of this position is far reaching, in that it provides essential support to the direct oversight over the proper posting, billing and collection of over $400,000,000 (hundreds of thousands of individual transactions) in receivable charges and credits each year. The incumbent or its supervised staff members respond to thousands of student accounts receivable related inquiries per year. Inquires come from many sources including students, parents, other university staff or faculty, other Student Accounts staff, etc. The position is required to oversee the proper billing, collection and administration of over 1500 APP payment plan accounts. It is responsible for the processing of hundreds of Special Program and Fee forms to assist in the maintenance of the accuracy of tuition revenue allocations.
Essential Functions:
* Assist in the continuous improvement of collection process of student receivables.
* Implement a wide variety of special projects to sustain reduced outstanding receivables and fewer bad debt write-offs.
* Coordinate and implement special accounts billing and collection procedures such as the processing of the various payment plans.
* Assist with efforts to continuously improve the billing process of Student Receivables.
* Coordinate and maintain operations associated with the billing and collection of student receivables.
* Oversee the preparation and input of accounting transactions posted to the Accounts Receivable (AR) Colleague computer system.
* Audit and ensure that transactions are timely and accurately processed to meet billing deadlines.
* Assign appropriate workload, review transactions for accuracy and appropriateness, balance and reconcile transactions including tuition adjustments, finance charges, meal plans, housing, eagle bucks transfers, staff tuition remission, payment plans, insurance charges, etc., and review output ensuring accuracy and completeness of updates.
* Maintain close working contact with many university offices to ensure accurate and timely posting of charges, credits and adjustments.
* Provide support to academic units and special programs in the adjustments and postings of charges and credits.
* Assist with the maintenance of the accuracy of tuition revenue allocations.
* Coordinate and assure the completion of a wide variety of special projects related to the maintenance of Tuition Revenue allocations to proper ledger accounts.
* Work closely with the Budget Office and the various academic departments to assure the accuracy of the Special Tuition and Fee processing.
* Assist in the maintenance of accurate and collectable receivables.
* Coordinate the completion of a wide variety of special projects related to the maintenance of accurate receivable figures.
* Ensure the timeliness and accuracy of tuition remission postings.
* Ensure the timely and courteous dissemination of related account information through billing, electronic mediums and personal contact with students, parents, sponsoring entities, and other university units.
* Support AUC operations by ensuring the timely and accurate resolution of all I-Support Student Accounts tickets.
* Ensure an adequate, efficient and orderly filing system is maintained for the student account related transactions.
Position Type/Expected Hours of Work:
* Full-Time.
* 35 hours per week.
Salary Range:
* $60,000-$65,000 annually.
Required Education and Experience:
* Bachelor's degree, preferably in business or accounting.
* At least three years of related work experience are necessary.
* Excellent analytical, problem solving, planning and organization skills required.
* Proficient with the use of computers, including familiarity with complex databases.
* Knowledge of federal regulations concerning student accounts and financial aid.
* Excellent written and oral communication skills.
* Ability to effectively communicate, and exhibit sound judgment.
* Effective collaboration, customer service and public speaking skills.
* Must show initiative, and be self-sufficient.
Preferred Education and Experience:
* Prior Datatel/Colleague experience.
* Experience working in a University environment: Student Accounts, Registrar, Financial Aid, or One-Stop.
* Proficiency with MS Office (Word, Excel, Access, PowerPoint).
* Prior supervisory experience.
Additional Information:
* Hiring offers for this position are contingent on the successful completion of a background check.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
* Hiring offers for this position are contingent on successful completion of a background check.
* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email ...@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively Protected Bases ) in its programs and activities.