Student Experience Coordinator
: Job Details :

Duke University:Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.The Pratt School of Engineering at Duke University is one of the fastest rising, highly ranked engineering schools in the nation. The school consists of four departments with 130 tenure-track faculty members, 1250 undergraduate students, 1400 master's students, and 600 PhD students. Housed within a university renowned for its programs in the liberal arts, medicine, business and law, Pratt prepares future engineering leaders to address complex challenges with solutions that take into account the complexities and nuances of implementing them. Pratt takes a whole-student approach to education, ensuring students are well supported throughout their journeys and graduate with the grit and determination required to persevere in their careers and their lives. Pratt is dedicated to the values of diversity, equitability, inclusivity and community in its pursuit of knowledge and service to society.Duke Engineering's mission is to create leaders who transform organizations, improve performance and accelerate innovation. As a part of this mission, the Master of Engineering Management provides high-impact education to meet rapidly evolving industry needs, providing world-class educational opportunities for both graduate students and working professionalsHybrid role with minimum 3 days in officeThis role will provide support for students through programming and referral to appropriate campus resources. A key responsibility of this role will be assessing campus programming and MEM program communication efforts with the objectives of improving MEM's campus reputation and attracting underrepresented student populations.Event Planning and Programming (35%)

• Plan frequent (twice weekly) community building events intended to enrich student experience and provide opportunities for personal and professional growth
• Plan orientation programming in conjunction with other MEM staff and faculty
• Work with admissions team to coordinate events for prospective students and plan appropriate programming

MEM Communication (25%)

• Maintain MEM student resources website, Canvas site for campus students, and monitor Pratt/MEM external website for needed content updates
• Build student awareness and use of Canvas site, establishing it as a resource for MEM staff to share information with students and, eventually, students to share information with each other (clubs, events, etc.)
• Provide assistance with social media for MEMP, determining need for more focused content and/or advertising to attract potential students
• Create and send the weekly MEMO e-newsletter
• Manage listservs for the program
• Manage alumni software platform, HiveBrite, while working with MEM team to rethink aspects of alumni involvement, particularly related to student recruiting and mentoring, possibly including identifying:
• Guest speakers or facilitators for community building events
• Mentors for new students
• Alumni program ambassadors to talk with admitted students
• Program ambassadors for industry events and conferences
• Identify gaps in prospective student outreach and make recommendations for reaching new students and increasing diversity of student population
• Represent MEM at local or national events that may help increase applications from professionals and other target student populations
• Create promotional materials for the MEM program's prospective students, including assisting with creating general MEM program presentation materials.
• Identify opportunities within Duke community and more broadly to promote the MEM program's brand (submitting content for publications/websites, participating in campus groups, etc.)

Student Services (20%)

• Provide appropriate resources for students in need by using and updating resource lists in coordination with Academic Coordinators.
• Create and share resources that prepare students to be ambassadors for the MEM program, both on campus and in professional settings.
• Reevaluate orientation programming, making recommendations for clear expectations of students from both behavioral and professional standpoints
• Develop resources and plan events to acclimate students to standards for respectful behavior, local culture, tenants of professionalism, etc.
• Manage student conference requests and track applications.

Other Responsibilities (20%)

• Serve as liaison between student clubs and program faculty and administration
• In conjunction with Administrative Manager (AM), maintain calendar for MEM staff used for anticipating and ensuring adequate planning for academic events and deadlines
• Manage the hiring process for MEM student leadership positions and conducting interviews
• Manage MEM front office workers and assigning tasks
• Manage TA recruiting, onboarding, supporting, and supervising

Minimum QualificationsEducationWork requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.ExperienceWork requires three years of experience in program administration OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and eventsJob Code: 00002901 PROGRAM COORD, SENIORJob Level: 11Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Ourcollective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at DukeUniversity and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.