Attendants and Bartender Helpers 35-9011Job Description:Job Title: Student Front of the House (FOH) Reports To: FOH Assistant Manager and SupervisorsDepartment: Copper TurretJob Summary:As the needs of the Front of the House (FOH) dictate Student FOH staff will be assigned, at the direction of Management, to any one of the duties described below. This in no way implies that Student Front of the House Staff will be assigned all duties below - assignments will vary and depend on skill level. Essential Functions:Busser
- Provide exceptional dining experience, by delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses, etc.
- Maintain a safe and clean environment at all times and stay in accordance with New York state laws
- Assist with catering functions both on and off site as necessary
- Complete all side work and restock service station as needed
Host
- Greeting Guests, handle the table bookings, direct customers to their tables, presenting menus (including cocktail, draft beer, bottled beer, and dinner features when available).
- Guests will be given silverware when seated
- Communicate to service staff the arrivals of new guests, to ensure timely service
- Answering the phone, taking reservations and to-go orders
- Ensure high quality food and beverage service in all dining areas including the bar for both internal and external customers
- Provide courteous and prompt service to all patrons
- Know the menu, dinner features, desserts, and if any items are unavailable
Server
- Provide courteous and prompt service to all patrons
- Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
- Prepare checks that itemize and total meal costs and sales taxes. And the accepting payments and returning the change and/or receipt
- Assist with catering functions both on and off site
- Complete all server side work and restock service station as needed
- Assist students attending class and laboratories at the Copper Turret
- Attend internal and external meeting and training courses as needed
- Adopt safe working procedures and practices at all times
- Work with the management and marketing department to promote specials or additional material as needed
- Perform cash outs at the completion of scheduled work shifts
- Reliable and predictable attendance
- All other duties as assigned by management
Qualities:
- Ability to effectively communicate with staff, guests, vendors, and faculty
- Strong attention to detail
- Able to work independently; as well as, part of a team
- Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
- Successfully operate within deadlines
- Use creative problem solving skills
- Adhere to company, department and State guidelines as directed
- Handle sensitive and confidential information appropriately
- Predictable and reliable attendance
- Strong customer service skills are a must
Education and Experience: Previous restaurant & customer service experience is recommended; alcohol awareness training (TIPS or ServSafe Alcohol) preferredPhysical Conditions and Demands: Moderate to heavy lifting, up to 50 lbs.; constant standing, bending, and walking; exposure to temperature extremes, slippery surfaces, and congested work areas; exposure to many different food typesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This job description has been approved by all levels of management: