Student Services Specialist (Outreach Specialist) Position No. 79232T
: Job Details :

Location : Various Locations, HIJob Type: Full-Time TemporaryJob Number: 2024-01865Department: Leeward Community CollegeDivision: Student Services - Dean's OfficeOpening Date: 08/15/2024Closing Date: ContinuousPosition Number:: 79232TDescription Title: Student Services Specialist (Outreach Specialist)Position Number: 79232THiring Unit: LEEWARD CC, STUDENT SERVICESLocation: Leeward Community CollegeDate Posted: 08/15/2024Closing Date: Continuous recruitment until filled. Application review begins 09/09/2024.Band: BSalary: Additional Salary Info: PBB, minimum $5,250/monthFull Time/Part Time: Full-timeMonth: 11-monthTemporary/Permanent: Temporary - Not to Exceed: June 30, 2025 Other Conditions: Special funds, temporary to 06/30/25, with possible annual renewal pending satisfactory job performance, availability of funds, and actual staffing requirements. To begin approximately 10/2024, pending availability of funds and actual staffing requirements.Duties and Responsibilities(NOTE **denotes Essential Functions)

**Under the general supervision, identify and recruit prospective students into the College.

**Identify different target populations and centers of influence; inform prospective students of the educational opportunities available at Leeward CC; and educate interested students about college-related admissions and application process; financial aid application processes and other elements of the College.

**Serve as principal point of contact and coordinator for the College's outreach efforts to promote the College and higher education pathways. Respond to requests for the College's/Recruitment Office's participation in various outreach events (e.g., career and college fairs, workshops, tabling opportunities, etc.). Represent the College at events and/or coordinate the College's representation at them.

**Design, coordinate and lead all campus tours/visits. Work with the requesters, academic programs, services and other campus stakeholders to design and implement the tours. Manage all logistics related to the campus tours, including but not limited to creating online request forms, website, etc. Create and implement self-guided tours.

**Develop and conduct informational sessions, presentations, social receptions, and media events to promote the College. Design and execute on-campus recruitment events to promote the College and its programs to prospective students and their centers of influence.

**Research, develop, and implement various communication tools that will help community programs interface with the College prospective student population and the community in general.

**Develop, maintain and keep current online and technological tools to help promote the College. This includes but is not limited to virtual tours, online inquiry forms, websites, text messaging platforms, chatbots, and client relationship management tools.

**Work closely with college programs/units (e.g., Academic Programs, Counseling & Advising, Admissions and Records, Financial Aid, Student Life, Job Prep, Instructional Divisions) to stay abreast of the different opportunities and services available to students and to facilitate their connection to these programs/units.

**Work with College's marketing specialist, institutional research analyst, satellite campus coordinators and program counselors to define target population, key characteristics, and to develop effective outreach strategies.

**Develop fliers, brochures, and/or informational materials (e.g., College website, Custom Viewbook, etc.) for distribution to prospective students, parents, teachers, administrators, and other centers of influence. Work closely with marketing specialists to create signs, banners, etc. used at outreach events. Procure swag and other materials needed for outreach activities.

**Identify, establish, serve as the liaison, and maintain partnerships with community groups (e.g., private non-profits, government and social services agencies, etc.) and participate in recruitment opportunities.

**Work closely with the College Recruiter to transition students from prospective student services to incoming student services.

**Maintain databases, spreadsheets, photo files, and other documentation related to the various events conducted by the office.

**Analyze data, create strategies, evaluate outcomes and address areas for improvement. Participate in formal program evaluation and improvement efforts. Assist in data collection and report writing as needed.

**Hire, train, manage and supervise student employees as needed. Assist in the overall management of the Recruitment Office.

**Represent the College on division, campus or system committees that address outreach/recruitment efforts and/or enrollment.

**Work assignments will include working outside normally scheduled work hours - day, night, weekend, and/or holiday hours, as directed at various off-campus locations.

Other duties as assigned.

Minimum Qualifications:

Possession of a baccalaureate degree in business, education, communications, counseling, psychology, sociology, marketing or related field and 3 years of progressively responsible professional experience with responsibilities for student outreach; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Considerable working knowledge of principles, practices and techniques in the field of student outreach as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student outreach.

Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

Demonstrated ability to operate a personal computer and apply word processing software.

For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Ability to work nights and weekends as needed due to office schedule and events.

Ability to multi-task and creatively solve problems that arise during the implementation/coordination of programs.

Demonstrated ability to establish and maintain effective working relationships with individuals from culturally diverse backgrounds.

Ability to travel independently to various geographical locations in a timely manner.

Desired Qualifications:

Considerable knowledge and experience of outreach and recruitment in a college-setting.

Experience with preparing for and participating in career & college fairs, campus tours, workshops and other public facing events.

Experience with public speaking in front of a variety of audiences.

Positive working relationships with centers of influence: high school, stop out/returning, academic transfers, adult learners, military, underrepresented or minority groups.

Application Submission: Click on the Apply button on the top right corner of the screen to complete an application and attach required documents: 1. Cover letter explaining how you meet the minimum and desirable qualifications,2. Resume,3. Graduate and undergraduate transcript(s) showing the name of institution, degree conferred and coursework to date appropriate to the position (Copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire. Diplomas and copies will NOT be accepted.) All degree(s) and/or credit(s) must be earned from regionally or nationally accredited postsecondary colleges and universities recognized by the U.S. Secretary of Education. Transcripts issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.) NOTE: Transcripts must be attached to receive credit for degree(s). Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birth date on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned. If you have not applied for a position before using NEOGOV, you will need to create an account. Inquiries: Leeward Community CollegeHuman Resources Office808-###-####...@hawaii.eduEEO/AA, Clery Act, ADAThe University of Hawai'i is an and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: