Title: Student Solutions Coordinator Employee Classification: Student Solutions Coordinator Campus: University of North Texas - Dallas Division: DAL-Student Aff & Enrollment Mgmt SubDivision-Department: DAL-Student Aff & Enrollment Mgmt Department: DAL-Student Solutions Center-521210 Job Location: Dallas Salary: $47,232.00 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview: Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu . Department Summary The Student Solutions Center at UNT Dallas serves as a single-point for students needing various types assistance and connects them with resources from across the campus community. Position Overview The University of North Texas at Dallas invites applications for the position of Student Solutions Coordinator. The Coordinator is responsible for providing more complex administrative support and customer oriented services to multiple departments. This position performs a variety of administrative support tasks that are nonroutine and nonrepetitive in nature and require the use of independent judgment and initiative. Responsible for determining methods and procedures to be used, priority of assignments, and necessity for review by the administrator. Work includes public contact in interpreting and rendering administrative decisions. Work is performed under general supervision, with assignments typically reflecting responsibility for designated activities. The Coordinator will identify issues or problems and research solutions within a variety of areas. Duties reflect substantial variety and complexity. Assignments are broad in nature and usually require creativity and originality. Serves as a resource for others in the resolution of complex problems and issues. Minimum Qualifications
- Bachelor's Degree and three years' of highly responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
Knowledge, Skills and Abilities
- Strong communication skills with the ability to communicate effectively with all levels in the institution, community, students and families
- High customer service skills for exceptional service to staff, faculty, community, students and families
- Advanced MS Office skills
- Ability to prioritize tasks effectively
- Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others
- Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats
- Ability to conceptualize, plan and organize multiple programs and assignments effectively
- Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness
- Skill in developing and maintaining good working relationships
- Knowledge of policies, practices, procedures and terminology of assigned function
Preferred Qualifications Experience working in a university setting with knowledge of campus resources and personnel; ability to prioritize multiple demands in a fast paced work environment while delivering exemplary customer service; proficiency in Microsoft suite programs; ability to prepare detailed documents and communication without error; skilled at effective time management; experience working effectively in a culturally diverse environment; ability to multitask, work under pressure and meet deadlines; data entry and document imaging experience; must be energetic, enthusiastic and team oriented; must be able to work extended hours during peak periods for enrollment and registration. Required License/Registration/Certifications N/A Job Duties:
- Consults with students and coordinates team support programs and services based in the Student Solutions Center
- Provides information and assistance to students, staff, faculty, and various other on and off campus stakeholders
- Informs and advises the Assistant Director(s) regarding issues, polices, procedures, and incidents from students using the Student Solutions Center
- Develops and conducts appropriate assessments of Student Solutions Center services and effectiveness, reporting outcomes and utilizing data to contribute to strategic planning of departments served.
- Interprets/explains polices and procedures, from multiple departments, related to various student services to students, faculty, staff, and various other on and off campus stakeholders, in person, by email, print, or phone etc.
- Demonstrates sound fiscal and resource management, adhering to policies and procedures.
- Completes special projects and assignments, as needed, for the departments served by the Student Solutions Center.
Work Schedule: M-F 8:00-5:00 on campus; occasional nights and weekends Driving University Vehicle: No Security Sensitive: This is a Security Sensitive Position. Special Instructions: N/A Benefits: For information regarding our Benefits, click here . EEO Statement: The University of North Texas System is firmly committed to equal opportunity and does not permitand takes actions to preventdiscrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.