Location: Auburn,AL, USA
Position Details
Position Information
Requisition Number Stu03645P Home Org Name AU Performing Arts Center Division Name Administrative Effectiveness Position Title Student Staff - Ticket Sales and Event Operations Working Title (if different from Position Title) Job Summary
Join the Ticket Sales and Event Operations Team at the Jay and Susie Gogue Performing Arts Center!
The Ticket Sales and Event Operations student staff member at the Jay and Susie Gogue Performing Arts Center is a part-time, year-round position available to Auburn University students. Students will assist patrons with ticket purchases and inquiries, both in person and by phone, manage will call, and help visitors find concessions, restrooms, and their seats at performances.
They will also assist with equipment setup, execution, and breakdown for rentals, rehearsals, and performances at the Woltosz Theatre, Amphitheatre at the City of Auburn Lawn and Porch, and other Gogue Center spaces. Events may include concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals. Additionally, staff will act as welcoming ambassadors, providing exceptional hospitality and customer service to patrons, donors, special guests, and visiting artists.
Why should YOU consider student employment at Auburn University?
* Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
* Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
* Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Essential Functions
* Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person.
* Display substantial knowledge about GPAC events, performances, ticket sales packages, subscriptions, and policies.
* Assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility.
* Maintain professionalism and discretion in dealing with organizational and patron information.
* Provides day-of-show assistance with will-call, concierge, and house management, as assigned.
* Assistance with event set-up, execution, and breakdown. Sort and store equipment in the proper location in an orderly fashion.
* Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.
* Other duties as assigned.
Minimum Qualifications
* Enrolled student at Auburn University
Expectations:
* Prior customer service experience is required. Please identify on application if you possess knowledge of any concert/theatrical ticketing programs/software.
* Ability to understand layouts, meticulously follow set-up, break down, and equipment transporting instructions as assigned.
* Ability to work independently and with different groups.
* Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment
* Must be able to work nights and weekends as required.
Preferred Qualifications
* Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc.
* Possess above-average problem-solving and communication skills.
* Easily adapts and handles high-pressure situations and deadlines.
* Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude.
* Attend all mandatory trainings.
* Follow procedures set forth by the department and university policies.
Pay Rate $10.00/hour Work Hours Up to 20 City position is located in: Auburn State position is located: Alabama
Posting Detail Information
Posting Date 07/19/2024 Closing Date 12/20/2024 EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants Quick Link for Internal Postings
Documents Needed to Apply
Required Documents
* Resume
* Cover Letter
Optional Documents
* Other
Supplemental Questions
Required fields are indicated with an asterisk (*).
* * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
* AcademicKeys
* The Chronicle of Higher Education
* DiversityJobs
* HigherEdJobs
* HERC (Higher Education Recruitment Consortium)
* Indeed
* RecruitMilitary
* The Tuskegee News
* Professional organization or journal
* Veterans Assistance Services
* Disability Assistance Services
* State Employment Service
* Social Media
* AU Job Bulletin
* Notified by an Auburn employee
* College or university Career Services
* I went to the AU Employment Website directly (www.auemployment.com)
* Other
* * Are you currently an enrolled student at Auburn University?
* Yes
* No
* * Do you possess knowledge of any concert/theatrical ticketing program software?
(Open Ended Question)
* * Please describe any previous experience you have working in a customer service enviornment
(Open Ended Question)