Student Success Coordinator
: Job Details :

Job Title: Student Success CoordinatorDepartment:Integrated Student ServicesClassification: Full-time, Non-exempt (NUS)Supervisor:Assistant ProvostLocation: Seattle, WA (Hybrid)Target Date: April 2025 Compensation: $28.11 per hourPOSITION OVERVIEW: The Student Success Coordinator (SSC) is responsible for supporting students throughout the academic life cycle. The SSC provides navigational support to students through advising, academic coaching, and student success strategies. In a proactive and preventative role, the SSC will assist academically at-risk students with administrative processes and facilitate communication between the student and the appropriate program and university departments. The SSC position will coordinate and conduct comprehensive and culturally competent focused academic advising and student support services to help students persist in their program of study, including retention support systems, coaching, mentoring, and for students impacted by environmental, social support, and college readiness factors.PRIMARY DUTIES & RESPONSIBILITIES

• Act as secondary respondent to AUS Student Services inbox responding to requests on a timely basis; act as the first point of contact for Student Services questions; Provide navigational support to students regarding university processes.
• Coordinates the Peer Mentoring, Student Success and Diversity Fellows programs designed to foster and support student leadership, support student success and retention, build community and develop enduring, trusting relationships with students.
• Works collaboratively with Assistant Provost, Academic Leadership, Student Services, faculty to support the development of strategies to enhance student success, retention and persistence.
• Coordinates and delivers services to assist students with the transition into higher education and navigate the university environment, to develop effective study strategies and life skills to implement within the classroom and outside of the classroom as students work toward individual academic and personal goals and to become more involved on campus by referring them to appropriate department workshop and/or campus resources.
• Researches and delivers successful college/university retention programs to identify practices,procedures, and consequences of academic standing.
• Researches and implements practices to enhance student persistence and completion.
• Provide direct student support and coaching to assist with developing conflict management andself-advocacy to improve student communication skills.
• Focus on student mediation practices and approaches to resolve common conflicts when facingdifficult conversations productively.
• Assist with data collection and report creation for the Associate Provost and University Registrar.
• Follows departmental policies and procedures regarding security and confidentiality of documents.
• Monitors early alert systems of performance and academic progress risk, thus identifying andproviding timely interventions for those in need.
• Refers students to appropriate staff and resources.
• Assists students with degree audit access and interpretation, access to narratives, updating contact information, clarifying SAP status and communications, submitting graduation application, and processing change of academic program (if no new application needed).
• Acts as liaison to at-risk students whether self-identified or faculty/staff identified.
• Prepares and implements intervention plans to work with at-risk students by connecting them with support staff and other resources to improve academic standing.
• Assists with the outreach efforts including coordinating key events / meetings, maintaining regular communication with students and faculty.
• Tracks, collects, analyzes, and reports on data related to student achievement and retention.
• Conducts exit interviews for students who drop classes and/or withdraws from the University and prepares reports of the collected data.
• Coordinates referrals and other University resources such as tutoring, writing centers, information technology, and disability support services.
• Trains students in techniques to monitor their own progress toward achieving educational, personal, and career goals.
• Communicates about academic progress and behavior as necessary with students and their academic advisors with respect to their persistence and matriculation.
• Responds to inquiries from applicants, students, and faculty in person and by phone, mail, and e-mail.

UNIVERSITY ISS AND AUS SPECIAL PROJECTS AND COMMITTEES

• Serves on the university-wide New Student Orientation Committee in consultation with the Office of Student Success. Collaborate with academic and student services leaders, program staff, and faculty on the design, coordination, and evaluation of NSO, including content for the university-wide website.
• Serve on the university-wide Student Success Symposium Planning Committee to help plan an annual event and speaker series that addresses critical student retention and persistence issues.
• Serve on the university-wide Unintentional Harm Committee.
• Coordinate the Peer Mentoring, Student Success and Diversity Fellows programs designed to foster and support student leadership, support student success and retention, build community and develop enduring, trusting relationships with students.
• Works closely with the University HEDIB with coordination and creation of special events andprojects where needed.
• Aid with the planning and delivery of student events on campus and the annual commencement.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited college or university in education, conflict management, social services or equivalent.
• Minimum of two years experience in an administrative role, advocacy, or support services.
• Two years of experience working in an office setting with a high degree of contact with the public
• Knowledge of current, high-impact retention initiatives
• Documented experience in data entry, report generation, documents, and spreadsheets.

Preferred qualifications:

• Prior experience in a student-facing role within a higher education setting
• Prior experience working with international student populations
• Experience with student information systems or other enterprise systems

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated ability in commonly used office applications and data management systems (e.g. Google Suite,
• Microsoft Suite, records or case management systems).
• Demonstrated ability to work collaboratively with others. Skills include diplomacy, active listening, and the confidence to have authentic conversations with faculty, staff, and students in challenging situations.
• Effective organizational and time management skills.
• Ability to maintain professional effectiveness in the face of competing demands.
• Excellent written, oral, and interpersonal communication skills.
• Demonstrated commitment to social justice, including an awareness of the opportunities, issues, and challenges related to ability, race, ethnicity, culture, gender, and socio-economic diversity.
• Demonstrated commitment to the highest standard regarding confidentiality and use of impeccable discretion.
• Knowledge of technology as it applies to student records, administrative tasks, and accessibility.
• Ability to work independently with minimal and remote supervision and collaboratively with colleagues in the student success area.
• Commitment to the mission of the University and the implementation of its goals within the context of student support services.
• Ability to process, analyze, and respond to information promptly.
• Commitment to ongoing professional development, including webinars and internal training.
• Ability to provide feedback to leadership and escalate issues promptly.

HOURS OF EMPLOYMENTThis is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor.WORK LOCATIONThe employee will be assigned to Antioch University location: Seattle; Hybrid remote work is authorized in consultation with the supervisor.Benefits Summary (Non-Exempt Staff) Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6% and employer paid life insurance. Short term disability is employee paid via the Washington State Paid Family Leave Program; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; Vacation: Prorated from date of employment. Hours accrue based on hours worked each pay period. Carry-over allowed up to 2.5 days, 0 - 2 years; 3.75 days, 3 - 5 years; 5 days, 6 years and up; 12 days per year sick leave and carry-over up to 65 days; 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual.To be considered for this position, please submit the following here 1. Cover Letter 2. Resume 3. Contact information for three (3) professional referencesCoalition for the Common Good (CCG) EEO Statement The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.NOTE: The successful candidate for this position will be subject to a pre-employment background checkTo apply for this job please visit ats.applicantone.com .