Location: Delhi,NY, USA
About SUNY Delhi:
SUNY Delhi has been delivering student-centered education in the foothills of the scenic Catskill Mountains for more than 100 years. A member of the State University of New York system, SUNY Delhi offers a supportive environment, and the chance to work among energetic colleagues and students on a friendly and inclusive campus.
Job Description:
Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.
Responsibilities:
* Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.
* Initiate and maintain detailed tickets within the Help Desk ticketing system
* Inventory and track equipment including equipment loans
* Greet Help Desk users courteously and direct them appropriately
* Deliver hardware and set up computers and other equipment
* Clean workrooms and closets with equipment
* Troubleshoot classroom technology issues
* Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools
Requirements:
* Must have excellent communication skills
* Must have 2.0 or higher GPA
Preferred:
At least 3 semesters left before graduation
Able to lift 35 lbs
Other expectations:
* Attend monthly meetings/training (approx. 30 min-1 hr)
* Two original forms of identification needed to complete HR paperwork i.e. passport or birth certificate and social security card/driver license
Additional Information:
Wages: Minimum wage, $16.00/ hour
Application Instructions:
* Fill out an Application. Be sure to save it to your computer using save as .
* Upload your application when prompted
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