Salary: Depends on Qualifications Location : Cape Girardeau, MO Job Type: Full-Time Job Number: 202400316 Division: Enrollment Management and Student Success Department: Online and Graduate Services Opening Date: 09/06/2024 Position SummaryStudent Support Coordinator Online and Graduate Services Full-Time The office of Online and Graduate Services at Southeast Missouri State University is committed to student success. The Student Support Coordinator reports to the Assistant Director of Online and Graduate Student Services. This position plays a critical role in the academic success of online and graduate students at Southeast. We seek a dynamic, ethical, motivated professional with excellent customer service skills, a passion for learning, and a desire to help online students achieve their academic goals. This is not a remote position. Primary Responsibilities: This position supports our online learners, graduate (domestic) students, prior learning assessment, and the online student services team.
- Provides concierge-level services to all online and graduate (domestic) student
- Directly supports online and graduate (domestic) students who are undecided or have unique situations
- Directly manages the online and graduate (domestic) student onboarding process from admission to advising, including the orientation and communication matrix messaging
- Assists with outreach initiatives such as phone banks, bulk e-mail, and snail-mail messaging
- Supports students with prior learning assessment inquiries and approvals
- Serves as a back-up to online student support team members
- Develops and manages data and reporting
- Utilizes technology to create efficient and effective services
- Other duties as assigned
Required Qualifications
- Bachelor's degree. A degree in counseling or higher education is a plus.
- Knowledge of academic advising, counseling or closely related area through work experience or an educational setting.
- Demonstrated exceptional customer service skills.
- Demonstrated excellent interpersonal and intercultural communication skills, both verbal and written.
- Strong technical proficiency with a demonstrated ability to work across multiple software platforms simultaneously.
- Experience with electronic reports and making data-informed decisions.
- Experience prioritizing and managing multiple tasks.
- Ability to diffuse emotional or tense situations and offer viable solutions.
Required Information & DeadlineApplication Deadline: To ensure full consideration, application materials must be received by September 20, 2024. The position is available immediately and will remain open until filled. To Apply: Submit the following items by clicking on the APPLY button at the top of the job announcement:
- Letter of interest addressing required qualifications
- Current resume
- Names and contact information of three professional references may be asked for at a later date if not submitted
Additional InformationAbout Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society. SEMO Fact Book SEMO Strategic Action Plan Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at