Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. Position Summary/Purpose: The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University. Primary Responsibilities/Accountabilities/Essential Functions:
- Provide stellar customer service over the phone.
- Deliver excellent live chat support for all students.
- Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
- Become familiar with LMS, Student Portal, GCU Media, and eBooks.
Equipment Used and Responsibility: - GCE Workstation
- MS Office
Qualifications: - Must be customer service focused.
- Must have a positive attitude and a willingness to learn new concepts.
- Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
- Must have basic knowledge of PC or Mac computer navigation.
- Must have the ability to think critically.
- Ability to type 30 wpm while interacting with callers and system-based tools.
- Must be willing to work some nights and/or weekends.
- May be required to take a job assessment test.
- Commitment to this role for at least one semester is strongly preferred.
Hours of Operation: Monday - Friday: 6:00 am - 12:00 am Saturday & Sunday: 7:00 am - 12:00 am
Experience/Education: Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
You may be subject to termination if you fall below the minimum requirements.
Physical Requirements: - Sitting: up to 8 hours a day
- Standing: 0 hours a day
- Walking: 0 hours a day
- Lifting: Rarely
- Carrying: Rarely
- Pushing: Rarely
- Bending: Rarely
- Squatting: Rarely
- Kneeling: Rarely
- Climbing: Rarely
- Reaching: Rarely
- Grasping: Rarely
- Fine Eye to Hand Coordination: Continuously
- Driving: Rarely
- Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse.
Pay Rate: Minimum Wage Anticipated End Date: June 30, 2025