Student Worker - Student Technology Help Desk Assistant
: Job Details :

Job DescriptionJob Title: Help Desk+ Support ConsultantJob Classification: Education and Training, StudentDepartment: ITS Client ServicesHiring Manager: Stephanie SanchezContact: ...@baylor.eduWork Schedule: 10 hrs per week between the hours of 8am and 7pm-FlexibleDesired Length of Employment: Spring/OngoingPay Rate: $10 per hourPosition Overview:Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.Key Responsibilities:Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting.Provide support for university-provided devices and applications.Maintain accurate records of support requests and resolutions.Guide users through step-by-step solutions and provide instructions on how to use various technologies.Escalate complex issues to senior technical staff as needed.Check in and out HD+ equipment.Maintain accurate inventory of equipment.Ensure the Help Desk area is tidy and organized.Qualifications:Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.Strong problem-solving skills and ability to troubleshoot technical issues.Excellent communication skills with a customer service-oriented attitude.Basic knowledge of computer hardware, software, and operating systems.Ability to work independently and as part of a team.Previous experience in a technical support role is a plus but not required.Preferred Skills:Familiarity with university-specific software and systems.Experience with both Windows and macOS operating systems.Ability to quickly learn new technologies and software applications.Employer: Baylor UniversityWork Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor