University Financial Aid- Loan Repayment Support (FWS) Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU's University Financial Aid department.
Position Summary/Purpose: The purpose of the position is to assist in lowering the University's Cohort Default Rate.
Primary Responsibilities/Accountabilities/Essential Functions: - Handle inbound/outbound calls while providing excellent customer service
- Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
- Become well-versed in student loan repayment and postponement options
- Be professional and discreet; maintain student confidentiality
- Hours of Operation are Monday - Friday: 8:00am-5:00pm, Arizona Time
Equipment Used and Responsibility: - Equipment required and provided by the University: laptop, mouse, and headset
- Programs needed to function in the job: Microsoft Suite, Loan Tracker, and Jabber
Qualifications: - Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to successfully multi-task while navigating multiple systems
- Must have basic knowledge of Microsoft Office programs such as Word and Excel
- Willingness to work during breaks a plus
Experience/Education: Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a Bachelor's program or Master's program
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
- Maintain good financial and academic (SAP) standing with the University
You may be subject to termination if you fall below the minimum requirements.
Physical Requirements - Standing: 0 hours a day
- Walking: 0 hours a day
- Lifting: Never
- Carrying: Never
- Pushing: Never
- Bending: Never
- Squatting: Never
- Kneeling: Never
- Climbing: Never
- Reaching: Never
- Grasping: Never
- Fine Eye to Hand Coordination: Never
- Driving: Never
- Work Environment: Remotely at your own location. Must be within 30 miles of main campus.
Pay Rate: Minimum Wage Anticipated End Date: June 30, 2025