Studio Host New York (Temp)
: Job Details :

POSITION: Studio Host New York (Two month temporary assignment with possible hire)REPORTING TO: Studio ManagerRESPONSIBLE FOR: Planning and scheduling of workout bookings and the first point of contact for the customer, offering 5* service and maximising every sales opportunity through rebooks and retail sales.LOCATION: FaceGym StudioFaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.Job SummaryThe purpose of this role is to co-ordinate the scheduling and re-bookings of facial Workout appointments, to be the first point of contact for each customer, offering the highest quality in customer service. Studio Hosts will also be key holders for the business and are responsible for opening and closing the Studio.Key Duties And Responsibilities: Key holders for the business and responsible for Studio open and closing procedures. Host daily briefings with the team in Studio Manager's absence. Accurate financial reporting on End of Day reports. Inventory management, supporting with monitoring stock and conducting monthly stock takes. Ownership of the customer journey, ensuring each customer's visit is seamless. Confidently communicate all contraindications to customers at point of booking. Responsible for communicating the company cancellation and lateness policy to customers. Ensuring that every client completes an intake form and that this is checked before every Workout. Responsible for the rebooking of clients and the upselling of Workouts to maximise the business. Responsible for meeting individual targets and KPI's (key performance indicators). Maintain an exceptional customer experience at every touch point of the customer experience in the Studio. Ensuring the front desk and work stations are clean and presentable. Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard. To confidently manage and overcome customer complaints and challenges in the Studio and over the phone. Accurately completing and checking all required paperwork and reports for the store and the team. Being skilful on the Zenoti booking system to ensure revenue opportunities are not being missed. Building and constantly updating knowledge on skincare, products and workouts. SALES Responsible for selling the brands' unique offerings, Workouts, boosters and homecare products within the studio. To have a strong focus on maximising retail potential and customer retention. Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers. Constantly look for ways to maximise revenue through re-bookings, retail sales and add-ons. Regularly overview the appointment schedules, waiting list, cancellations, and no-shows to ensure revenue opportunities are not being missed. Person Specification: Experience within beauty, retail and spa. Enjoy exploring opportunities and using own initiative. Exceptional customer service skills. A team player with inspirational social skills. Articulate and confident communicator. Experience working with an online booking system. Fully flexible across weekdays, weekends and evenings. Our Brand Values:Feeling ActionConfidenceExpertiseOver to the best part, the Perks! Generous commission on retail. Exclusive Discounts: Enjoy personal, friends, and family discounts on our services. Product Perks: Get 50% off FACEGYM products. Special Celebrations: Celebrate your birthday or any special day with a paid day off. Supportive Resources: Access our free and confidential employee assistance program. #J-18808-Ljbffr