The Studio Manager will lead the Chapter studio in all business operations in support of our Managing Clinical Directors to create lasting impressions and build trust and loyalty with guests. Essential Responsibilities
- Delivering studio sales performance and business volume to meet studio financial goals.
- Continuously analyze sales data and KPIs to identify opportunities and areas for improvement; Create and communicate action plans to course correct.
- Accountable for all KPI's, including sales goals, labor utilization, and guest NPS scores.
- Responsible for scheduling, staffing and labor to align with guest demand. Focus on schedule optimization, utilization and optimal labor spend.
- Promote comprehensive treatment packages through sales techniques and value propositions created by clinical staff and utilize financing options to ensure sales excellence.
- Lead overall daily operations and supervision of team members.
- Lead by example with comprehensive knowledge of all product and service offerings
- Upholding, communicating, and setting the example for complying with all Chapter policies and procedures.
- Strong partnership with the Managing Clinical Director resolving all guest service satisfaction issues; identify trends for improvement.
- In partnership with the Managing Clinical Director plan and facilitate clinic daily huddles, team meetings, on-site trainings, and events.
- Coach and develop team members to achieve sales goals and foster a positive work environment through coaching in the moment, monthly 1:1's, and annual performance reviews.
- Responsible for Managing inventory activities including purchasing, merchandising, stocking, and tracking supplies.
- Responsible for Managing studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control.
- Act as Chapter Brand Ambassador to build community outreach while building local partnerships supporting our emerging brand.
- Oversee facilities and maintenance of studio location including proper maintenance of aesthetic equipment. Works directly with the facilities team to report and remediate any issues as they arrive.
- Completes other assigned duties as needed.
Requirements/Qualifications - Bachelor's Degree preferred; experience in sales or hospitality a plus
- A minimum of two (2) years of leadership/managerial experience; inventory management is preferred
- Two (2)+ years of experience in a commission driven environment
- A people centric leader who motivates and inspires others
- Ability to lead, mentor, and manage a team while problem solving during day to day obstacles
- Exceptional consultative selling, negotiation, and closing abilities
- Proven track record of exceeding established sales and revenue goals
- Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
Salary range $60,000.00-$65,000.00