Job Title: Studio Manager Direct Supervisor: Regional Sales and Fitness Operations Manager Status: Salaried exempt Location: 95661COMPANY DESCRIPTION West Coast Fitness West Coast Fitness is a leading franchisee of Orangetheory® Fitness with 50+ studios in Los Angeles, San Francisco's South Bay area, Sacramento, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach - many of our original teams are still with us today! Orangetheory® Fitness Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training®, free weights, and more. As a heart-rate-based HIIT total-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE. JOB DESCRIPTION The position of Studio Manager (SM) is seen as an integral role within the West Coast Fitness (WCF) organization. They are responsible for the total oversight of their designated studio with a special focus on sales and operations. The Studio Manager position is a full-time position that demands a top-tier leader to maintain and grow the overall success of their studio. The SM is a highly trusted individual with access to sensitive and confidential information. The SM is responsible for creating a positive, high-energy, respectful OTF studio environment with the utmost professionalism, tact, and discretion. The SM is responsible for maximizing sales profitability, streamlining studio operations and supporting recruitment/optimal staffing within the studio. In addition, the SM is responsible for assuring that all levels of the studio organization perform in line with the expectations for each role (Sales Associate, Assistant Studio Managers, Fitness Coaches and Dual/Single Head Coaches) The SM will report to the Regional Sales and Operations Manager/Regional Team. This is a salary-exempt Monday-Friday role (with periodic exceptions to working weekends such as in-studio and out-of-studio events) with monthly bonus opportunities. ESSENTIAL DUTIES & RESPONSIBILITIES
- Foster the Orangetheory community and culture inside and out of the studio
- Develop and execute new member acquisition and retention plans alongside the marketing team
- Proactively address your studio's hiring needs by identifying your team's strengths and areas of opportunity
- Make hiring decisions based on the needs of the business
- Ensure all company-wide initiatives are executed in/out of the studio
- Acknowledge your team's wins and show gratitude
- Provide in-the-moment feedback and coaching to your team when necessary
- Oversee the onboarding, training, and development of all new full-time, part-time, and ASM new hires
- Be an expert on studio-specific and company-wide operational procedures and policies
- Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
- Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
- Use discretionary judgment to ensure OTF brand standards are being followed and communicated with ROM
- Ensure studio-level goals & operating budgets are achieved
- Perform monthly evaluations of Sales Associates/Assistant Studio Managers and provide mentoring for improvement
- Evaluations should include a one-on-one meeting to review performance notes.
- Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
- Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
- Attend quarterly Regional Sales Workshop
- Ensure that the facility is clean, maintained, and operationally sound
- Provide and maintain the highest level of customer service
- Must possess the ability to resolve conflict
- Engage and monitor Slack Communication
QUALIFICATIONS
- Education: Bachelor's Degree in a related job field, a plus
- Knowledge + Experience: Minimum of 1-2 years of previous sales experience (highly preferred); minimum of 1-2 years of management experience (highly preferred); experience in the Health and Fitness Industry (preferred); Experience in Customer Service/Hospitality (preferred)
- Soft Skills: Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; basic computer skills (MS office and basic software programs); compliance with the OTF Brand; ability to work flexible schedules as needed, including weekends and holidays
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds. BENEFITS
- Make a Living: Competitive base salary; performance bonuses; Medical, Dental, and Vision Insurance; FSA/HSA; 401k, parental leave, PTO, Covid sick pay
- Live Even Better: Free access to all Orangetheory classes at (nearly) any studio nationwide; deep discounts on all OTF retail and technology (see now at shoporangetheory.com); opportunities for career growth; free AED/CPR certification; huge discount on NASM and AFAA certifications
- That Studio Life: Casual business/athleisure dress, no suit and tie! Covid-19 safety and health protocols for a protected work environment; company-provided, secured, and pre-configured laptop
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel will be expected. AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time, may include weekends and holidays Pay: $62,400-90,000/yr (OH: salary + bonus ) Compensation: $62,400.00 - $90,000.00 per year Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours. Our Philosophy For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory. Acknowledgement * I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing. Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .