Subaru Encore Delivery Specialist
: Job Details :

The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 - 60 days after initial delivery while providing an extraordinary customer experience.Primary Responsibilities: •Function as the subject matter expert at the Retailer. •Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and Subarunet•Ensure new owner familiarity with Retailer's Service & Parts Department•Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery•Maintain a redelivery calendar/schedule•Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment, Journal & Pen set, Love-Encore brochure (paper or electronic), and are introduced to the Delivery Specialist if available •Be a resourceful Subaru STAR to all departments at the Retailer!•Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer •Track Love-Encore survey results; monitor for continued customer experience improvementSecondary Responsibilities:•Review STARLINK enrollment status to ensure that the new owner's Telematics System has been activatedThis is a great opportunity for those who may want to transition into sales.EEOC Statement:Mitchell Subaru is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are proud to be an affirmative action employer.Join our team at Mitchell Subaru and be a part of a company that values its employees and provides opportunities for career growth and success. Apply now!