JOB SUMMARY The Manager of Support Services, under the direction of the BSWH Director Business Services, provides day-to-day oversight for the Support Services Department. The Manager is responsible for managing staff working remote and on-site to deliver an exceptional patient experience.
ESSENTIAL FUNCTIONS OF THE ROLE •Oversee and deliver training and continuing education for all staff. Identifies areas of development for employees and works with employees to provide support in professional growth •Ensures appropriate quality measures are enforced and maintains high service standards. Makes independent decisions regarding requests weighing impact based on risk •Responds to escalated issues, inquiries, and complaint •Ensures service levels and operational goals are met by promoting adherence to schedules, monitoring interactions, and coaching for excellence •Identify opportunities to streamline workflows and processes to increase patient satisfaction, reduce errors, and ensure maximum productivity and efficiency
KEY SUCCESS FACTORS •Working knowledge of Epic - including SBO and non-SBO environments Exposure to Revenue Cycle terms and concept •Ability to work in a fast-paced, high-volume environment •Strong written and verbal communication skills; able to effectively communicate with all levels of staff •Strong organizational skills and ability to manage multiple, competing prioritie
BENEFITS •Our competitive benefits package includes the following •Immediate eligibility for health and welfare benefit •401(k) savings plan with dollar-for-dollar match up to 5% •Tuition Reimbursement •PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level
QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 4 Years of Experience