JOB SUMMARYThe Research Ops Coordinator will be responsible for managing the logistical and administrative aspects of research the research team, including participant recruitment, scheduling, budget oversight, data collection, and ensuring compliance with ethical and privacy standards, allowing researchers to focus on the core research activities; essentially acting as the operational backbone of a research team by streamlining processes and maintaining efficiency across studies.The Research Ops Coordinator will be responsible for establishing research and testing best practices, scaling research and testing programs and tooling, and own the administrative complexity for the team so that they can focus on solving customer problems. This role is responsible for defining program milestones, stakeholder communications, contracting tools, and roadmap tracking for the Customer Research and Testing team.
ESSENTIAL FUNCTIONS OF THE ROLE- Partner with leadership to define an intake, planning, and roadmap process for the Customer Research and Testing team
- Partner with strategists and researchers to plan, document, and report out on all aspects of the research and testing roadmap
- Work closely with cross-functional partners to understand their needs and provide them with the research or testing partner, mechanism, or support model.
- Support the day-to-day operations and planning support for the Customer research and Testing team, including management of intake, sprints, backlog, retrospectives, and partnering with leadership on prioritization
- Proactively identify risks and dependencies to create action or mitigation plans to resolve
- Facilitate meetings with the team, leaders, and stakeholders, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
KEY SUCCESS FACTORS- Highly organized, energetic, detail orientated, and a creative thinker
- Strong voice and excel at collaboration and integration across functions
- Ability to collaborate in a virtual environment effectively
- Understanding of research, testing, and design strategy processes
- Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Experience working with research and testing teams across multiple methods and activities, spanning both qualitative and quantitative disciplines
- Experience developing and maintaining team resources and communications, including templates, processes, and playbooks
- Experience working in a collaborative multi-disciplinary team and working directly with researchers, designers, product managers, and engineers
- Experience minimum of 5 years of experience in a Design Operations, Design Program Management, Product Management, or a PMO functionBENEFITSOur competitive benefits package includes the following- Immediate eligibility for health and welfare benefit- 401(k) savings plan with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification- EXPERIENCE - 7 Years of Experience