Tech Support Specialist
: Job Details :

Position: Tech Support Specialist Work Location: San Antonio, TX (Onsite Role)Candidate will be assisting the Client Helpdesk to support Client employee reported technical issues. Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am) 1+ years PC support experience, 6+ months call center support 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send What skills/attributes are preferred (what will set a candidate apart)? effective communication, efficient call handling.