Job DetailsJob LocationWaco JC - (1700 South New Road) - Waco, TXPosition TypeFull TimeSalary Range$20.25 - $20.25 HourlyDescriptionSummary: The job involves the activities pertaining to the participants in the Work Adjustment Training, Work Experience, and mission service programs as well as the development and implementation of training classes and/or other services related to Vocational Services Programs.Essential Duties and Responsibilities: Include, but are not limited to the following as other duties may be assigned:
- Conduct Promote the general objectives and goals of the Heart of Texas Goodwill Industries (Goodwill).
- Interpret the Mission Service programs to the public and other agencies while maintaining good working relationships with those agencies.
- Ensure Goodwill meets or exceeds program standards as defined by the Texas Workforce Solutions Vocational Rehabilitation Services (TWS VRS) and other local sponsor agencies/funders.
- Maintain participant files and ensure that the confidentiality of all records is maintained.
- Identify appropriate and inappropriate work behaviors, personal and social functioning of participants and instructs them toward planned goals and objectives and monitors the progress.
- Ensure program invoicing and other billing requirements are complete and correct.
- Ensure participant evaluations and case notes are completed and submitted to referring agency in a timely manner.
- Assist in integration of current and new service programs.
- Conduct professional encounters/meetings with referring agencies and other support personnel concerning participant service programs and behaviors.
- Attend ARD meetings at local school districts and any other support meetings involving participants and/or designated programs.
- Develop Individualized Service Plans for all program participants.
- Assist participants with job placement in the community.
- Conduct in-person, virtual and off-site classes and other training needed by participants using formal training programs or by developing new curriculum.
- Assist in the development and design of individual, classroom based, and virtual training services.
- Assist in the creation of curriculum for trainings to include instructor's guides, slideshow presentations, participant handouts, tests, assessments, and any other material needed to effectively present the material.
- Perform other duties and assignments as directed by the Mission Services management staff.
- Other duties as assigned by the designated Coordinator or Mission Services Director.
Leadership Competencies:Leadership CompetencyTeam, Departmental, Corporate LeaderOUR TEAMEmotional Maturity and RespectManages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.IntegrityManages ethically. Develops and implements processes that are consistently executed with fairness and equity.Capacity for Change and InnovationServes as principal liaison to manage change.Interpersonal SkillsIs approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.Commitment to Development and Empowerment of Self and OthersEncourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.OUR COMMUNITYCommitment to Goodwill's Mission, Vision, and ValuesManages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.Commitment to Diversity, Equity, and InclusionChampions inclusion activities, strategies, and initiatives. Executes inclusion strategies.Community and ServiceEffectively communicates the benefits and impact of Goodwill's services to stakeholders.OUR GROWTHCommitment to Excellence and Customer ServiceEncourages staff accountability for meeting goals and producing high-quality results.Business AcumenAccurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.Stewardship and AccountabilityEffectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.QualificationsQualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must pass a drug screen. A criminal background check is required. A driver's license check is required. Must show proof of current driver's license and minimum auto liability insurance coverage.Minimum Skills:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to create and maintain working relationships within a collaborative team environment.
- Strong customer service skills and the ability to work effectively with a variety of individuals and personalities, both internally (employees and staff) and externally (the media, businesses, community partners, etc.)
- Proficiency in completing assignments independently and on time.
- Ability to multi-task, prioritize and thrive in fast-paced, consistently changing environment.
- Ability to uphold high standards of confidentiality, ethics and integrity.
- Demonstrated ability to motivate and train program participants.
- High level of energy, motivation, persistence, and positive attitude.
- Able to effectively manage time, be flexible, and juggle multiple projects and shift priorities.
Education and/or Experience, Technical Skills: A Master's degree in rehabilitation, counseling, education, social services, sociology, or psychology; ora Bachelor's degree in rehabilitation, counseling, education, social services, sociology, or psychology and one year of full-time experience performing work adjustment services or similar duties; or a combination of six years of training and experience performing work adjustment services or similar duties with a minimum of two years' successful history providing services to individuals with disabilities.Completion of at least 60 college credit hours in related fields may be accepted with the approval of the Vice President of Mission Advancement based on program and service requirements and at least one year of experience in an employment services program environment, social service agency, or similar field of workCertificates, Licenses, Registrations:Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. Must have an up-to-date University of North Texas Workplace Inclusive and Sustainable Employment (UNTWISE) Job Skills Training Credential, Job Placement Credential and the Work Readiness/Vocational Adjustment Training Credential or be willing/approved to obtain all credentials within the first ninety (90) days of employment.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the noise level in the work environment ranges from quiet to very noisy.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to communicate
- The job requires using a computer.
- Frequently exposed to fumes, airborne particles (lint and dust), and animal hair.
- Occasionally exposed to moving parts; high, precarious places; and vibration.
- Regularly exposed to noise levels that vary from quiet to loud.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the agency's Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) ...@hotgoodwill.org; (phone) 254-753-737 ext. 450.