Location: San Jose,CA, USA
Overall Summary:
The SUD/ MAT Manager provides on-site management of the SUD/MAT team, the Harm Reduction Program (Generations Project), and Smoking Cessation Program. The SUD/MAT Manager utilizes evidence-based models and person-centered practices to promote the mission, vision and values of the agency. The SUD/MAT Manager coordinate the development, implementation and evaluation activities of BACH's variety of substance use programs to effectively provide recovery services and support to patients across both Alameda and Santa Clara Counties. The SUD/MAT Manger participates in the interview process and recommendation to hire, train, supervise and evaluate program staff. Coordinates work with Outreach Planning and Development staff to promote services and education in the community and maintain collaborative working relationships with organizations, professionals and public officials. Coordinates timely program documentation, collection activities, agency and funder reporting preparation for review and submission. Monitor contract requirements and budgets and assures program staff adherence to State and County regulations. The SUD/MAT Manager works closely with the Development Department and grant writers to continue to expand and grow these three service lines. Participate in community needs assessment; program planning and program resource allocation activities in both counties. Coordinate program work closely with the Clinic Director's, Clinic Manager's, and Behavioral Health Social Services Director's to address issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients in a sustainable way. Coordinate routine reviews, implementation, maintenance and monitoring of all contracts and future growth management. Monitor program staff for safety and compliance related issues. Model effective customer service techniques to program staff. Model a professional and respectful environment that supports integrated teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers.
Essential Responsibilities:
Under the general direction of the Behavioral Health & Social Services Director the SUD & MAT Manager performs a variety of complex, professional, analytical, and confidential services. Duties include:
* If licensed, FTE breakdown would be 60% administrative tasks and 40% clinical time
* Work in both Alameda and Santa Clara County to implement new SUD treatment and prevention grants, create program infrastructure and continue to grow sustainable relationships and programs.
* Evaluate clients' mental and physical health, addiction, or problem behavior and assess their readiness for treatment.
* Assist supervisors to help clients develop skills and behaviors necessary to recover from their addiction or modify their behavior.
* Work with supervisors and program staff to help clients identify behaviors or situations that interfere with their recovery or treatment.
* Provide clinical and administrative supervision to program staff.
* Assist with managing day-to-day activities of the program.
* Provide monthly reports on program updates and progress.
* Evaluate program quality and contribute to continuous program qualify improvement.
* Coordinate, implement, tailor, adapt, and evaluate program activities to meet program goals and objectives.
* Participate in selection and recommendation to hire, train, supervise and evaluate program staff, as well as volunteers and interns.
* Report to the BH Director to address site issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients.
* Ensure HIPAA and BACH policies and procedures are maintained related to the input and update of confidential client files and database.
* Coordinate with satellite sites and maintain stakeholder relationships as relevant to these sites.
* Ensure collection and maintenance of accurate, up-to-date program documentation.
* Monitor program specific contracts and budgets to assure completion of program goals and objectives, and assure adherence to State and County regulations.
* Coordinate work site preparation for clinic audits and serve as point person with Clinic Manager and Clinic Director at time of audit.
* Participate in community needs assessment, program planning and program resource allocation activities.
* Coordinate with Outreach and Development to represent BACH programs at meetings and interface with potential and community entities as relevant to programs, educate public officials about the Special Populations - related issues.
* Coordinate routine reviews, implementation, maintenance and monitoring of programs policies and procedures.
* Monitor staff safety and compliance with approved organizational policy and procedures.
* Model department staff on effective customer service techniques.
* Model maintaining a professional and respectful environment that supports teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers.
* Participate in the development of operational procedures that promote quality patient-centered care, productivity, revenue enhancement, risk management, cost savings, employee engagement and satisfaction.
* Flexible work schedule to include, but not limited to evenings, weekends, occasional overnight, and at various locations and outreach venues.
Secondary Responsibility:
* Attend workshops, trainings, and meetings as needed, and as requested.
* Provide presentations and trainings to staff or stakeholders
* Perform other duties as assigned by supervisor.
Qualifications
Qualifications:
Required education, experience, training
* Master's degree in Social Work or related field required
* Certified Alcohol and Drug Counselor
* 2+ years of Management experience.
* A minimum of 3 years of work related experience with active substance users, HIV or high risk populations, homeless individuals, and other vulnerable groups.
* Proficient in Microsoft Office products including Outlook, Power point, Excel, Word or equivalent software products.
Preferred education, experience, training
* Grant management experience.
* Bilingual/bi-cultural a plus.
Certifications/Licenses
* CADC/LADC preferred
Critical Success Factors in this role include: knowledge, Skills and Abilities
* The ability to work and act independently, and to make and carry out decisions with minimal supervision.
* The ability to communicate effectively, both orally and in writing.
* Strong interpersonal skills with the ability to lead teams and projects, and work collaboratively.
* Maintaining confidentiality and HIPAA compliance.
* Excellent customer service and client services philosophy in all interactions.
* Successfully manage multiple projects at the same time.
* Appreciation and respect for working with and serving a diverse population.
* Proficiency in Microsoft Office and the internet.
* The ability to investigate and analyze information, draw conclusions and problem solve.
* The ability to gather data, compiles information, and prepares reports.
* This position requires the ability to work closely with target populations including, but not limited to HIV+, active substance users, homeless, LGBT community, as well as ability to interface appropriately with law enforcement and other entities.
* Supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
* Participates in development, implementation and maintenance of policies, objectives, short and long-term planning; develops and implements projects and programs to assist in accomplishment of organizational objectives.
Work Conditions:
Travel locally to visit other sites, may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality.
Physical Demands:
This position requires:
* Sitting, walking, and standing associated with a normal chart room and office environments.
* Regular bending and stretching; lifting.
* Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
* Traveling to work sites including some exposure to outside elements at outdoor fairs.
* Presenting information in front of group.
* Regular evening or weekend work schedule and at various locations as necessary.
* Reading and writing in order to review records for accuracy.
* Work is performed in an interior medical/clinical environment.
* Work environment involves exposure to potential dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
* Will work with blood or blood-borne pathogens and will require OSHA training.
Supervises
* Substance Use Disorder (SUD) Program Supervisor
* Tobacco Cessation Program (TCP) Supervisor
* Harm Reduction Program Supervisor