Title: Suite Service CoordinatorReports To: Manager of Suites ServiceDepartment: Suite Sales & ServicesSupervises People: NoAbout the RoleThe Chicago Bears are looking for a highly motivated and coachable individual with a passion for hospitality, service, and sales. We are currently hiring a Suite Service Coordinator responsible for supporting the client retention and acquisition efforts of the Chicago Bears Suite Sales & Service Department. This role works directly with the Manager of Suite Service to enhance and execute a best-in-class year-round service and retention program for every suite and skyline partner. The Suite Service Coordinator will primarily work out of our downtown Chicago office.Responsibilities
- Daily contributor by supporting the execution of key projects, communicating with clients, activating contracted benefits for gameday and non-gameday events, processing and fulfilling suite sales orders for home games and third-party events, and helping the team achieve its short term and long-term goals.
- Proactively serve as a designated point of contact for suite and skyline suite partners while providing customer service quality control.
- Support the Manager and Suite Services Coordinator in all partnership activation and retention efforts including benefit fulfillment, event conception and planning, project management, and client meetings.
- Work closely with the Director and Manager on business development and client retention strategy.
- Input consumer and business data, benefits, and deal sheets into CRM.
- Process and fulfill sales inventory through ticketing software.
- Proactively contribute to the creative process for new experiences, special events, and industry best-practices for retention and engagement among premium clientele.
- Assist in the hiring, training, and organizing of the premium hospitality gameday part-time staff.
- Supports all gameday operations related to the PNC Executive Suites and Skyline Suite. This includes set-up and closing of premium areas at Soldier Field and supervising premium hospitality gameday staff.
- Help source and fulfill client and prospect personalized gifting projects.
- Work closely with Stadium Operations team to ensure suites and skyline spaces are always in premium condition and client-ready prior to gameday and third-party events.
- Operate the Suite Management Office at every home game, respond to all customer service requests from suite guests, work with other Soldier Field departments to ensure requests are fulfilled promptly and appropriately.
- Contribute to annual key projects such as invoicing, ticket support and fulfillment, coordinating tentpole events, right of first refusal offers, gameday activation, account management initiatives, and retention and engagement strategy.
Qualifications
- Bachelor's degree in business, Sports Management, Marketing, Hospitality or other related field.
- 1- 2 years of experience in hospitality, client services, or related field.
- Demonstrated knowledge of Microsoft programs including Excel, Word, Outlook, and PowerPoint.
- Must have excellent grammar, punctuation, and communication skills (written and oral).
- Strong organizational skills and a keen attention to detail.
- Ability to manage office administrative tasks
- Able to work non-traditional hours, in non-traditional settings, including weekends, evenings and holidays including work all home games.
- Ability to prioritize and manage multiple projects while working in a fast-paced environment.
- Must be dependable, flexible and exhibit problem solving skills in a variety of situations.
- Previous experience in sports/entertainment, events, or marketing preferred.
- Experience with Microsoft Dynamics or other CRM and data driven software preferred.
Who We AreAs one of the founding franchises of the NFL, family is the core of who we are. We're different from other companies. Our people represent a vast array of cultural backgrounds, human experiences and perspectives and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community. We believe every person matters and we can collectively achieve success through integrity, respect, a team-first mentality, open communication, and trust. Our Commitment to Diversity, Equity & Inclusion The Chicago Bears organization continues to deepen its commitment to establishing an inclusive, equitable work environment that reflects the diversity within our communities and fan base. We value, respect and appreciate diversity at all levels, on and off the field, and are guided by a vision of success that includes integrating diversity, equity, and inclusion into our club's DNA and culture.As such, we recognize the additional hurdles marginalized communities may face when applying for a job. Don't meet every requirement for the role but feel you have many of the skills needed? Please apply! Our culture is rooted in providing the resources needed for all staff to succeed, including job specific training. We want you to help us achieve our goals and to be part of one of the most storied franchises in all sport.What We OfferWe remain committed to upholding the standard of being a first-class organization and employer of choice. Our goal is to provide quality support and a diverse, equitable, and inclusive environment for our most important resource, our people. BENEFITS & PERKSOur full-time offerings include but are not limited to:
- Core Coverage: 100% paid premium for healthcare and dental coverage, affordable vision offerings, 100% paid premium for disability and employee life insurance coverage
- Investments: employer paid pension plan, 401K with matching
- Time to Recharge: generous paid time off plus 14 paid holidays, paid time off to volunteer, paid FMLA (including paid paternity leave), flexible work from home options when applicable
- Experiences: complimentary home game tickets & parking, ability to buy tickets to away games and fan events
- Gear: a yearly Bears gear package plus 50% off at the Bears Pro Shop
- Wellness: FREE breakfast, lunch, snacks and drinks, access to onsite fitness facilities and BearsFit, complimentary Calm app access
- Connection: Social events for staff and their families, DEI Council, Employee Resource Groups, and more
PROFESSIONAL DEVELOPMENTWe are deeply invested in the personal and professional development of each employee. Our goal is to provide each employee with the tools and guidance necessary for them to achieve their career goals. We offer complimentary LinkedIn Learning licenses, the ability to attend conferences, guest speakers, formal leadership training for all people managers, a formal leaderships training programs, mentorship opportunities, and more.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Chicago Bears Football Club, Inc. is an Equal Opportunity Employer.