Posting Start Date: October 7, 2024 Posting End Date: November 29, 2024 Position Number: 80001461 (4 openings) FLSA Status: Hourly Department: Information Technology Pay Grade: PR53 Hourly Rate: $17.00 Employment Type: Full Time Building Location*: Central Office Building, Eastern Regional Office, Western Regional Office Building Street: 700 S. Eisenhower Boulevard, 251 Flint Hill Road, 2200 North Center Avenue Building City: Middletown, King of Prussia, New Stanton Building State: Pennsylvania (US-PA) Building Zip Code: 17057, 19406, 15672 Work Schedule: Hybrid *
This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as America's First Superhighway ! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.
Job Purpose and SummaryThis position provides cross-functional and technical support to Information Technology (IT) staff on a seasonal basis. Work involves providing assistance and support to professional staff in various areas of the IT Department such as Technology and Innovation Management, Geoanalytics, Enterprise Business Solutions, Technology Infrastructure, End User Support and Security. Work is subject to frequent direction and review.
Essential Functions & Responsibilities - Responds to end user incidents, requests and support calls. Provides guidance to users' questions originating from call scripts, Business Process Procedures (BPPs), reports, job aids and frequently asked questions.
- Assists in the development, implementation and operations of Geoanalytic and/or Enterprise Business Solution enhancements and projects.
- Participates in testing and validation processes for system implementation.
- Assists in the development of requirements and solutions analysis for changes to software, networks and/or systems to support the organization's business processes.
- Assists in the deployment and operation of server and storage management, networking, communications and field devices.
- Assists with monitoring security systems and responding to any actual or potential security threats/incidents.
- Generates basic reports.
- Assists with the research and recommendation of new and enhanced technologies.
- Attends meetings and professional development trainings on various organizational business policies, procedures and projects.
- Performs departmental documentation, administrative tasks and internal outreach efforts as needed.
- Uses situational awareness to anticipate and prevent accidents.
- Performs related duties as assigned.
QualificationsEducation and Licenses
- High school diploma or equivalent certification.
- Must be currently enrolled into their sophomore, junior or senior year of a post-secondary educational program, and be majoring in Information Technology, Computer Science, Electrical Engineering or Geographic Information Systems for the upcoming fall semester.
Other Requirements
- Must be at least eighteen (18) years of age.
CompetenciesCustomer/Client FocusedMotivatedCommunication ProficiencyReliabilityTeamwork OrientationFlexibilityActive ListeningTime ManagementAttention to DetailTechnical Capacity
Physical Demands and Work EnvironmentPHYSICAL DEMANDSPosition demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. WORK ENVIRONMENTOffice environment with low levels of noise, adequate lighting and comfortable temperature. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.
DisclaimerThe information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.
The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-###-####.