Location: Troy,NY, USA
Competitive Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 56.2, 70.1 and or 70.4 of the Civil Service Law. Transfer: For 52.6, 70.1, or 70.4 transfer to a Supervising Computer Operator, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. Appointments via transfer must not result in second, consecutive transfer with an advancement of more than two S-grades or one M-grade. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Duties Description •Monitor jobs in the print queues and ensure they are released according to schedule, are in the proper format, and meet the quality standards established in the Forms Alignment Manual. •Ensure print output is logged, packed, and distributed accurately and on time. •Ensure check reconciliation paperwork is completed and perform follow up action if there are pending issues. •Monitor, operate, and perform daily maintenance on hardware. •Oversee required shift activities for the tape library, console server, and print rooms. •Ensure tape mount requests and configuration requirements are satisfied promptly, console and printer daily task list are completed, and production batch schedules are triggered following the instructions provided by Scheduling Services. •Identify hardware, software, and environmental issues, reporting to the appropriate stakeholders. •Create procedures in enterprise batch scheduling software according to instructions provided by technical staff. •Ensure proper execution of batch schedules. •Monitor enterprise batch schedule progress and report issues to the appropriate technical teams for resolution. •Review daily batch processing schedules and instructions with Operations staff to ensure successfully execution. •Migrate programs and files into production libraries. •Update shift turnover reports with key information relaying the status of batch schedules, job requests, and notice of issues encountered or items requiring follow up. •Review shift, turnover, and incident reports and discuss the status with staff of previous shift. •Analyze job failures and take appropriate action to communicate and resolve the issue, following run book documentation or additional business user instructions provided. •Document job failures and resolutions and notify appropriate staff. •Monitor and ensure that predetermined goals/objectives are met; since goals and objectives can change at any time, expectations must be communicated routinely. •Identify daily priorities and assign work accordingly. •Oversee staff training and development programs. •Meet regularly with staff to provide information about employment expectations, policies, and programs. •Model appropriate behavior and set a good example for others through statements and actions. •Perform full range of supervisory responsibilities including, but not limited to, development and completion of performance evaluations, review timesheets, and review and approve telecommuting journals. •Participate in the recruitment and hiring of new staff. Additional Comments Knowledge, Skills, and Abilities: •Demonstrated experience in IBM Operational Support - Supporting mainframe computer operations, console functions and activities, and functions associated with IBM-HMC consoles. •Demonstrated excellent oral and written communication skills. •Demonstrated strong troubleshooting, problem solving, and organizational skills. •Ability to manage multiple tasks and deadlines. •Ability to interact with technical and business staff. •Demonstrated strong leadership skills. •Exhibits positive attitude. Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less. Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) ###-####. Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity. Name Meredith Holmquist Telephone (518) ###-#### Fax (518) ###-#### Email Address ...@osc.ny.gov Address Street Office of the New York State Comptroller, Division of Human Resources 110 State Street, 12th Floor City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume to no later than October 10, 2024. Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. Reference Item #08177-MLH on your cover letter for proper routing. If you have questions about this vacancy, please contact this Division representative: Division contact: Lisamarie Astarita, ...@osc.ny.gov