Location: New York,NY, USA
About NYC Health + Hospitals
Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
1. Supports Go-Lives, Updates, Upgrades, Incidents, Downtimes, Pilots, Optimizations, and User Acceptance Testing. Occasionally, required to work outside of standard business hours and days including weekends to support business needs.
2. Assess educational needs of end users through department rounding, provide at the elbow support and just-in-time training, act as a liaison between end users and IT staff using both clinical and technical knowledge to provide resolutions.
3. Assess and document business requirements and processes through interviewing stakeholders, clinical and non-clinical, financial and operational leadership and communicate requirements to technical personnel with technical specifications.
4. Tests and troubleshoots workflows in SUP environment to identify root causes to address end-user challenges
5. Train and/or assist provider and nursing staff to personalize their workspace and promote optimization to increase efficiency in Epic navigation.
6. Provide/ assist in obtaining metrics for key performance indicators to the leadership staff
7. Stay current with quality, regulatory, and practice standards for nursing and other clinical areas as relevant.
8. Acts as Training Coordinator/Final Approver as needed.
9. Provide supervision and direction to junior Training and Development Representatives, consultants, and/or other appropriate team members.
Minimum Qualifications
Department Preferences
CERTIFICATION(S)/NYS LICENSE(S):
KNOWLEDGEABLE IN:
Work Shifts
9:00 A.M- 5:00 P.M
How To Apply
If you wish to apply for this position, please apply online at employment.nychhc.org.
NYC Health and Hospitals offers a competitive benefits package that includes: