The Supervisor, Clinical Operations provides support to organizational initiatives, serves in leadership roles on committees, and partners with organizational departments to create an optimal patient experience. The Supervisor serves as a clinical content expert who is able to accurately and effectively disseminate knowledge and mentor peers. In addition, the Supervisor is responsible for the assessment, planning, implementation, and evaluation of the patients' status, plan of care, and goal achievement. Care is provided in a compassionate, professional, ethical, and knowledgeable fashion based on the Caring Model, exemplifies the mission, vision and values of Rush Copley, and is in accordance with policies and procedures. The Supervisor is expected to uphold the most ethical and safe processes while keeping the care of the patient as a top priority. The position works closely with the entire multidisciplinary team and must have a complete understanding of own limitations and, in turn, seek advice, judgment and support of others, when necessary. The Supervisor, Practice Operations will have the following key responsibilities for supporting RUSH Pediatrics Aurora, RUSH Pediatrics Aurora Ridge, and RUSH Pediatrics & Family Medicine Oswego.
- Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgment of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
- Works closely with Practice Manager, department leads, and clinical staff to ensure excellent patient experience and optimal clinic workflow in three ambulatory clinics.
- Provides leadership support and coaching to coworkers.
- Supervises staff assignments, competencies, and clinical staff schedules; makes immediate adjustments to achieve goals, coverage requirements
- Primary contact for clinical team call-ins and subsequent management of schedule changes.
- Mentors and coaches staff members to provide optimal patient experience.
- Conducts employee performance evaluations with coaching and direction from the Manager.
- Reviews and approves payroll time clock punches and PTO requests in Kronos
- Reviews applicant submissions, performs applicant interviews, and hiring.
- Facilitates the implementation and understanding of organizational quality initiatives
- Monitors non-staff supply and medication expense and maintains within budget
- Conducting daily, monthly, annual or ad hoc reports, as directed by Practice Manager
Requirements: Associate's Degree in Nursing required, Bachelor's degree in Nursing preferred. For hires or transfers on/after 8/1/2013, must attain a BSN within 5 years of hire/transfer date.
- Excellent oral/written communication skills
- Excellent organizational skills
- Detail-oriented
- Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures
- Flexible; able to adapt to change
Experience: - Medical practice management and EMR software experience
- Prefer one year of ambulatory nursing experience