Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. Who are we hiring? The Supervisor Custodial Services - Part Time is responsible for the daily administrative process pertaining to cleaning operations of Madison Square Garden's venues. The Supervisor will prepare and assign daily work schedules, manage projects, and direct union custodial employees.What will you do?
- Responsible for the daily administration of the Custodial department - Day, Event and Night Shift
- Orchestrate daily labor activities to foster a seamless and cooperative delivery of service while minimizing internal conflict.
- Highly responsive to emergencies in a fast paced, time sensitive environment.
- Direct custodial trades during Arena and Theater events.
- Familiar with event budgets and consciously manage custodial labor.
- Schedule and monitor labor hours on the electronic time and attendance system.
- Plan, schedule and organize work on assigned shifts.
- Manage the cleaning material and supply inventory as well as the inventory for all restroom consumables.
- Responsible for maintaining a first-class operation, delivering superior service to internal and external clients.
- Respond to calls during events, and work in collaboration with the other department Managers & Supervisors to ensure all areas within the Arena and Theater are cleaned and staffed appropriately.
- Maintain strong working relationships with other departments and trade staff to ensure a coordinated effort of the workforce.
- Assist in the hiring and interviewing for restroom attendants and custodians.
- Supervise full-time and part-time cleaning staff including restroom attendants.
What do you need to succeed?
- The ideal candidate will have a minimum 2-3 years' management experience, and knowledge of cleaning venues and/or any large-scale multi-use building or entertainment venue.
- Strong organizational and administrative skills, with a high attention to detail
- Experience building and managing labor and material budgets
- Previous supervisory experience in Custodial/Housekeeping with an emphasis on administration preferred.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
- Experience managing union staff preferred.
- Excellent communication skills.
- Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
- Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
- Comfortable with managing conflict and responding to customer problems with a sense of urgency
- Ability to demonstrate success in managing multiple tasks while under tight deadlines
- Experience motivating, and encouraging exceptional performance
- Ability to hold team accountable for outcomes and monitor performance
- Successful track record of measuring improvements in customer satisfaction and loyalty
- Demonstrated experience coaching, mentoring and developing staff to perform at high levels
- Proactive self-starter and able to work collaboratively
- Proficiency in Microsoft Office
Special Requirements
- Must be available to work an overnight schedule from 11pm - 7am and/or the afternoon shift 3pm - 11pm, the schedule will vary at times.
- Candidate must be flexible with hours, nights, weekends and holidays.
LI-OnsiteHourly Pay Range$35-$35 USDAt MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.