SUPERVISOR CUSTOMER SERVICE
: Job Details :

** SUPERVISOR CUSTOMER SERVICE**

BRONX, NY, US

The Supervisor manages the fast paced day to day operations for the Customer Service Department including but not limited to services provided at points of entry at the Moses and CHAM lobbies. Monitoring Redcoat functions, visitor management system ,patient and visitor guidance, processing, screening and information. The Operations supervisor implements visiting and regulatory policies and practices in coordination with the medical, nursing and executive leadership team to ensure proper and safe visitor and patient experiences. This role is also involved in formulating strategy, improving performance, increasing quality of customer service and implementing best practices across all levels. The supervisor role requires a dynamic individual with a strong customer service background as well as excellent communication, people management, and organizational skills. The supervisor will assure all welcome and screening teams are staffed to provide adequate operations coverage, have the necessary training and resources to successfully perform their work, and that they provide exceptional service to patients, visitors and associates. Additionally, the supervisor will utilize data to continually improve operations and the patient/visitor experience.

**Education and Experience**

Bachelor's Degree preferred

High School and GED required

3+ years healthcare or hospitality experience required

**Department:** Customer Service **Bargaining Unit:** Non Union **Campus:** MOSES **Employment Status:** Regular Full-Time **Address:** 3300 Rochambeau Avenue, Bronx

**Shift:** Day **Scheduled Hours:** 10:30 AM-7 PM **Req ID:** 176162

**Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.**

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