Supervisor, Customer Service
: Job Details :

Supervisor, Customer Service - Printlynx

Location: Sedalia, Missouri

Provide front line customer service support for Sedalia operations and supervision of Printlynx Commercial Print team.

* Provide technical guidance and oversight to Printlynx sales representative and customer service reps

* Responsible for balancing, collections and bank deposits

* Handle escalations to ensure customer satisfaction

* Initiate job tickets

* Monitor Work in Progress

* Work with Accounting for month-end billing

* Lead Estimator answering questions for sales and customer service representative and internal departments

* Manage storefront and online system

* Work with external vendors for quotes and track outsources jobs

* Order of paper and envelope supplies and manage inventory

Required:

* High School Diploma

* 5+ years' Customer Service experience

* Knowledge of sales techniques

* Solid cash handling and math skills for estimating

* Working knowledge of full MS Office suite

* In-depth knowledge of Sedalia product offerings

* In-depth knowledge of Sedalia production processes

* Pleasant and professional telephone presence

Preferred:

* Relevent AA degree

* Print estimation knowledge/experience/training

* Experience managing vendor relationships