Location: Houston,TX, USA
Company Overview
Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers. For direct access to CEMEX Career Opportunities, visit us at
Job Summary
CEMEX Go in an integrated digital solution and covers the full customer journey through a seamless experience. The Digital Supervisor is responsible for the supervision of people and activities related to CEMEX Go. The Digital Supervisor oversees digital task and ensures Customer Service and Sales is supported on an as needed basis.
Job Responsibilities
* Supervises all orders received through CEMEX Go and/or digital store front
* Responsible for driver load reports for CEMEX and Houston Shell & Concrete
* Works closely with the CEMEX Digital Team
* Responsible for operational excellence report
* Oversees pricing and mix design updates; ensure mix design is available at plants as needed
* Manages the digital store-front schedule on-line
* Achieve and maintain feedback and improvements from customers
* Maintain and verify rental truck hours for billing accuracy
* Manage non value-added truck movement
* Monitors tracking for pay differential for grout loads
* Reviews disputed recordings
* Responsible for ordering/verifying value added products
* Responsible for the Kronos timekeeping system in the Customer Service area
* Ability to supervise dispatch and truck drivers
* KPI's
* Preform other job responsibilities as assigned by management
Qualifications
* Bachelor's degree preferred and/or experience in related areas
* One year of customer service experience preferred
* Ability to troubleshoot, follow-up and problem solve
Knowledge, Skills, and Abilities
* Experience with CEMEX Go is a plus
* Strong communication and analytical skills
* Proficient with Office 365
* Detail oriented
* Ability to work with customers on a daily basis
* Customer Service experience is a plus
Working Conditions
* This position will require working with strict deadlines, deliverables and working under pressure
* Abide by safe work procedures and policies
Physical Requirements
* Exerting up to 20 pounds of force occasionally, and job involves sitting most of the time, but also involves walking or standing for brief periods of time
* While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors as well as function safely is their working environment
* Must be able to perform all job functions which include, but may not be limited to, pushing, turning, and/or pulling of controls
Legal Notices
CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.
CEMEX is an E-Verify participating employer.
Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.
CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (
EEO Statement - En Espaol
CEMEX es una instituci n EEO/AA (igualdad de oportunidad/acci n afirmativa) y no discrimina en base al sexo, edad, raza, color, religin, discapacidad fsica o mental, credo, origen nacional, estatus veterano, orientaci n sexual, infomaci n gentica, identidad de gnero, o expresi n de gnero en los programas o actividades los cuales opera.