Supervisor (F02 Required) - FT- Sun / Mon 7am-3pm & Wed / Thur /Fri 3pm-11pm - $20.55 /hr - Midtown, NYC - 29991
Job Site Location: US-NY-Manhattan
Requisition ID: 2024-29991
Schedule: Sun / Mon 7am-3pm & Wed / Thur /Fri 3pm-11pm
Hire Type: Full-Time
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, we promote respect and embrace diversity.
Our Security Supervisors support Harvard Protection in our goal of providing best in class security and life safety services. Our Supervisors are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead.
Essential Duties and Responsibilities:
- Ensure quality services are provided to meet customer expectations and contract requirements by regularly inspecting, training, coaching, mentoring and leading security personnel assigned to the facility/building.
- Perform operations related functions to include scheduling, overtime management, review of daily logs and incident reports, training and development of staff.
- Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision.
- Maintain a professional demeanor, leading staff and aiding customers, employees, and guests.
- Maintain a visible presence in the facility/building assigned.
- Monitor the environment, with the ability to detect suspicious and unsafe activity.
- Answer all phones in a professional manner.
- Know the facility/building policies and procedures, lead and enforce them within positions limits.
- Follow and coordinate established emergency response, action planning and procedures.
- Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation.
- Prepare reports on accidents, incidents, and suspicious activities, as required.
- The essential duties and responsibilities may differ by customer location assigned.
Knowledge and Skill Requirements:
- State or municipality mandated security officer licenses.
- Minimum High School Diploma, GED or the equivalent.
- Verifiable and successful supervisory and advanced education and/or certifications preferred.
- Previous contract security, law enforcement, military, customer service experience is helpful.
- Must have reliable means of communication and transportation.
- Must have a security guard license or be able to obtain one within an acceptable period.
- Strong interpersonal communication skills.
- Write routine correspondence, to include log entries, incident and reporting.
- Ability to work in a fast-paced, customer service environment.
- Good time management skills and the ability to prioritize and problem solve.
- Ability to work independently and in a team environment.
- Excellent computer skills including Microsoft Office.
Compensation:
Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
About Harvard Protection Services: Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that create value for our customers.
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.
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