Job Type Full-time Description Position Summary The Install & Repair Supervisor is responsible managing a team out of our Ivyland branch. WRE's install and repair team will be responsible for Cleaning and repairing septic tanks, sewer lines, and drains. The operations supervisor to help us implement the right processes across the company and enable business growth within the Install & Repair Dept. Essential Duties and Responsibilities
- Understand and enforce a Safety Culture
- Ensuring that business goals, deadlines and performance standards are met
- Develops and improves operational efficiencies with dispatch, fleet, and customer service.
- Reviews daily routing schedules in advance of the day of service
- Encourages team work & collaboration
- Delivers customer interaction training
- Training employees: Providing training for new hires and ensuring compliance with daily activities
- Leverages employee talents by increasing strengths to promote optimal operational efficiencies.
- Ensuring that business goals, deadlines and performance standards are met
- Managing operations: Overseeing daily activities, including scheduling, resource allocation, and workflow
Knowledge, Skills, and Abilities
- Reasoning Ability - Ability to collect data, define problems, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communicating - Effectively providing information to clients, leadership, peers, and subordinates.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring- Monitoring/Assessing performance of technicians to make improvements or take corrective action.
- Judgment Decision Making - Considers the relative costs and benefits of potential actions to make the most appropriate decision.
- Managing finances: Planning and executing departmental budgets, and managing financial operation
Requirements
- High School Diploma (Bachelor's Degree preferred)
- Five plus years related experience and/or training; or equivalent combination of education and experience in industry.
- Fully proficient in Microsoft Office Suite Software - Excel, PowerPoint, etc.
- Strong leadership and communication skills
- Self-starter who can drive accomplishments
- Strong customer (operations) focus
- Previous experience as an operations supervisor or similar role
- Hands-on experience implementing operational processes
- Excellent project management skills
- Knowledge of operational principles and policies
- Organizational skills and attention to detail
- Team leadership
Headquartered in Marlborough, Massachusetts, Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. The company offers a full suite of services to business, residential and municipal customers. Wind River Environmental is an Equal Opportunity Employer. EEO Statement: Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF).