Supervisor
: Job Details :

DescriptionPosition SummaryHave proficient knowledge of all Inspector and Senior Inspector requirements. Assist Account and Operations Managers with project management, account development, and driving customer satisfaction. Train inspectors on the job to meet position and job requirements. Work with management to develop new and existing customer relationships.Position Responsibilities Develop or improve standardized work instructions to support both customer and supplier inspection and rework projects Understand and meet customer production, quality, and delivery time expectations Have capability to evaluate all support staff for efficiency, accuracy, competence of duty and make recommendations to Sr. staff for worker retention and promotability Drive customer service through regular customer interaction and escalating opportunities for improvement in a timely manner Read, comprehend, and apply written work instruction Manage all aspects of assigned projects Verify and correct project documentation Perform layered audits (People, Parts, Process, Paperwork, Protection) Supervise to ensure compliance with Global SQ and client policies and procedures Maintain adequate project staffing levels Recommend disciplinary actions to upper management Assist with problem solving customer complaints using various problem solving and Root Cause Analysis methods Ensure key performance indicator data is collected and submitted in a thorough and timely manner Assist Operations Manager and Operations Coordinator in recommending and driving continuous improvement initiatives to improve KPI trends Obtain and submit client billing information in a timely manner, as needed Recommend tools and equipment replacement, as needed Assist with developing and implementing Team Leader and Inspector training Comply with operational cost management restrictions or procedures Ability to use gages (calipers, micrometers, scales, etc.) Ensure work areas are clean and organized (5S)Essential Skills and Functions Able to multi-task, prioritize activities, and complete assignments on time Capable of effectively working in a fast-paced environment Available to work on multiple shifts Capable of working with minimum supervision Travel to project locations, as needed Excellent oral and written communication All other duties, as assignedPosition Qualifications - KSA (Knowledge, Skills, and Abilities) Required: High School Diploma or Equivalent Preferred: Associates DegreePhysical Requirements and Work EnvironmentAbility to stand, walk, stoop, kneel, crouch and manipulate weights of 10 - 50 pounds for extended periods of time. Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Able to pass a criminal background check and initial and subsequent drug screenings.Company Values Customer Centric Play Like a Champion Leaders Go First Have Each Others Back Always Be Learning Data Driven Decisions Get to Yes