Location: Pittsburgh,PA, USA
**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
**POSITION PURPOSE:** Will oversee daily operations of the shelter, ensuring that it runs smoothly and effectively while maintaining a safe and respectful environment. The supervisor will lead and support shelter staff, manage client services, and work to improve shelter operations in alignment with the organization's mission and values.
**WHAT YOU WILL DO:**
+ **Shelter Operations:**
+ Supervise and manage shelter staff, including shift leaders, case managers, and support staff.
+ Oversee daily shelter operations, including client intake, bed assignments, and service coordination.
+ Ensure that the shelter environment is clean, safe, and welcoming for clients.
+ **Staff Leadership and Development:**
+ Provide training, guidance, and support to shelter staff, including onboarding new employees.
+ Conduct regular staff meetings to address issues, review policies, and provide updates.
+ Evaluate staff performance and provide feedback and support for professional development.
+ **Client Support and Services:**
+ Develop and implement client support programs, including access to resources, case management, and crisis intervention.
+ Address client concerns and resolve conflicts in a professional and compassionate manner.
+ Ensure that shelter services are delivered in a low-barrier, non-judgmental manner, respecting the dignity and rights of each individual.
+ **Compliance and Safety:**
+ Ensure that shelter operations comply with local, state, and federal regulations, as well as organizational policies and procedures.
+ Implement and enforce safety protocols to protect both clients and staff.
+ Conduct regular safety drills and emergency preparedness training.
+ **Administrative Duties:**
+ Maintain accurate records related to shelter operations, including client intake forms, incident reports, and inventory.
+ Prepare and submit reports on shelter activities, client statistics, and other relevant data.
+ Assist in budgeting and resource allocation for the shelter.
+ **Community and Stakeholder Engagement:**
+ Build and maintain relationships with community partners, service providers, and stakeholders.
+ Represent the shelter at community meetings, forums, and events to advocate for the needs of the homeless population.
+ Collaborate with other agencies to ensure comprehensive support for clients.
**Qualifications:**
+ Master's degree in human services field along with 2 years human services experience (1 as a supervisor/lead) preferably in programming for homeless provider, homeless services, mental health, counseling, health services, and supportive services programs for vulnerable and at-risk populations. Will consider a bachelor's degree with 3 or more years of experience in human services, as described above (1 as a supervisor/lead).
+ Act 33/34/73 clearances
+ Valid Driver License
+ Ability to drive an organization vehicle
+ Pre-Employment Drug Screen
+ Rotating On Call $50.00/day
+ Strong understanding of low-barrier shelter models and best practices in homeless services.
+ Ability to manage multiple tasks, work under pressure, and handle crisis situations effectively.
+ Empathy, cultural competence, and a commitment to serving individuals experiencing homelessness.
+ Ability to lift and move objects as needed for shelter operations
**POSITION HIGHLIGHTS AND BENEFITS:**
+ **WORK SCHEDULE:** (This is an Exempt salary position). 5 day work week 8:30 am -4:30pm (37.5 hours) (Will have rotating weekends off). Hours may vary according to program needs. This position may require occasional evening or weekend work, depending on shelter needs.
+ **Great Benefit Package: (Benefits start Day 1 of employment):** 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus, more.........
**ABOUT PITTSBURGH MERCY:** We're a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing: Mental illness and substance abuse; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran