TekPro Support Services (TSS) is seeking Supervisors who will be able to work independently or under the general direction of senior level Contractor management on all phases of performance, including contract management, program/task management, coordination of workloads and resource needs, and coordination with corporate resources and management. These individuals have direct accountability for the technical correctness, timeliness, and quality or work performed under the contract. Responsibilities include, but are not limited to:
- Directing and reviewing work performed to meet all contract requirements
- Authority to discipline Contractor personnel employed under this contract
- As appropriate, make recommendations to the COR and GPOC for new or proposed revisions of work produced to ensure efficient and effective operations
- Providing or directing on-the-job training to newly assigned personnel, as required, to promote operational efficiency
- Directing data gathering for various productivity reports as defined in this contract
- Resolving working level complaints and/or problems regarding work performed; resolving all other operational problems within the scope of this contract; and preparing responses within established time frames to all written service complaints received by the COR.
- Developing and implementing quality control procedures, monitoring the work produced under his contract, and initiating corrective actions to ensure conformance with established standards and procedures.
Qualifications
- 5+ years of experience as a team lead or similar position
- High School diploma or GED; Associate degree preferred
- 5+ years' experience in this specific industry
- Excellent verbal and written communicator with strong technical capacity and ability to accurately complete all documentation.
- Extensive knowledge of customer service best practices with ability to resolve issues while maintaining a professional and calm demeanor
- Able to work effectively in a fast-paced environment and maintain productivity both independently and collaboratively.
- Capable of multi-tasking and effectively managing programs as a proficient problem solver and teamwork supporter.
- Detail-oriented with great organizational and time management skills with the ability to delegate and assign tasks
- Ability to coach and mentor other employees.
- Working knowledge of standard technology used in the industry (e.g., POS, program tracking, bookkeeping, word processing).
Requirement: Current and Active Top Secret Security Clearance